22
Customer Helpline
0844 801 3652
Guarantee
Dear Customer,
In the unlikely event that your device develops a fault, please contact our Customer service
department on the telephone number shown below.
1. These guarantee terms cover additional guarantee rights and do not affect your statutory warranty
rights. Claims must be accompanied by Proof of purchase. This must be in the form of a Sales
receipt and must show that the product has been purchased within 2 years prior to the claim from
the retailer that it was originally sold to.
2. Our guarantee covers problems caused by material or manufacturing defects, and will result in the
repair of these defects or replacement of the device with a like for like or similar art
icle. Please note
that our devices have not been designed for use in commercial, trade or industrial applications or
for other equivalent activities.
3. The following are also excluded from our guarantee:
• Faults due to accidents, customer misuse, or unauthorised repairs
• Consumable Parts such as Blades/Chains/Trimmer Lines/Spools/Vacuum Bags/Spark Plugs/
Electric Mains Cables/Belts/Cables or Filters.
• Failure due to lack of routine maintenance.
• Failure as a result of not using the equipment in accordance with the manual and safety
instructions.
• The adjustment or lubrication cables, drive belts, or recoil starters.
4. The guarantee is valid
for a period of 2 years starting from the purchase date of the device.
Guarantee claims should be submitted before the end of the guarantee period within two weeks
of the defect being noticed. No guarantee claims will be accepted after the end of the guarantee
period. The original guarantee period remains applicable to the device even if repairs are carried
out or parts are replaced. In such cases, the work performed or parts fi tted will not result in
an extension of the guarantee period, and no new guarantee will become active for the work
performed or parts fi tted. This also applies when an on-site Service is used.
5. Please keep sales receipt in a safe place. If the defect is covered by
our guarantee your device will
either be repaired under the terms of guarantee or we will send you a replacement device. This
device may be re-conditioned or like for like replacement.
Phone 0844 801 3652
Email
customer.service@husqvarna.co.uk
After Sales Support
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