Ossila L2004A1 - 11 Troubleshooting

28
11. Troubleshooting
We run extensive tests on our products to verify that they are stable and in working order. However,
sometimes you may have issues connecting to and using them. Most of the issues that may arise are
detailed below. If you encounter any issues that are not detailed here, then contact us by email at
info@ossila.com. We will respond as soon as possible.
Problem Possible cause Action
Backlight not turning
on.
a. The power supply may not be
connected properly.
b. The power supply adaptor
has a fault.
a. Ensure the system is rmly plugged into the power
supply, and that the plug is connected to both the
adaptor and a working power socket.
b. Contact Ossila for a replacement power
supply adaptor.
Software does
not start
a. The wrong version of Windows is installed on
the computer.
b. The software has not installed properly.
a. Install the software on a computer with Windows
Vista or newer.
b. Try reinstalling the software.
Cannot detect the
camera
a. The USB cable may not be
connected properly.
b. The USB cable may not be connected
to a working USB port.
c. The USB cable is defective.
a. Ensure the USB cable is rmly plugged in
at both ends.
b. Try connecting the unit to a dierent USB port
on the computer.
d. Use a dierent USB-B cable (any should work),
and contact Ossila if necessary.
Table 11.1. Troubleshooting guidelines for the Ossila Contact Angle Goniometer