oticon BTE 13 - Common Problems and Their Solutions

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If none of the above solutions solves the problem, ask your Hearing Care Professional
for assistance.
Common problems and their solutions
Symptom Possible causes Solutions
No sound
Worn-out battery Change battery pg. 14
Clogged sound outlet Clean ear mould pg. 35 & 47
Intermittent
or reduced sound
Clogged sound outlet Clean ear mould pg. 35 & 47
Moisture Wipe battery and instrument with dry cloth pg. 38
Worn-out battery Change battery pg. 14
Clogged damping filter in hook Contact your Hearing Care Professional for assistance
Squealing
noise
Hearing instrument inserted improperly Reinsert hearing instrument pg. 18
Ear wax accumulated in ear canal Have ear canal examined by your doctor