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About Getting started Daily use Options Tinnitus Warnings More info
Troubleshooting
To troubleshoot the charger, see your charger’s instructions for use.
Symptom Possible causes Solutions
The hearing aid LED light
remains turned OFF when
the hearing aid is placed
in the charger
The charger is turned OFF
Verify that the charger’s power plug is correctly connected or the power bank has enough battery
The hearing aid or charger’s temperature is either too warm or too
cold
Move the charger and hearing aid to a location with a temperature between +5°C and +40°C
(+41°F and +104°F)
Charging is incomplete. The charger has stopped charging to
protect the battery.
Reinsert the hearing aid into the charger. This completes the charging within approximately
15minutes.
The hearing aid is incorrectly seated in the charger Check the charging ports for foreign objects
The hearing aid charge pins are dirty Clean the contacts using a dry cloth
The hearing aid LED light
pulses ORANGE when the
hearing aid is placed in
the charger but does not
power ON when removed
from the charger
Battery is very low and insufficient to power ON hearing aids
The hearing aids are charging. Ensure you leave the hearing aids in the charger during this process
The hearing aid LED light
blinks ORANGE when the
hearing aid is placed in
the charger
System error
Contact your hearing care professional