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About Start up Handling Options Warnings More info
Symptom Possible causes Solutions
No sound
Dead battery Replace the battery
Clogged speaker or earpieces (dome, Grip Tip, Micro mould or LiteTip)
Clean mould
Consider replacing wax lter, Grip Tip or dome
Intermittent or
reduced sound
Clogged sound outlet Clean mould or replace wax lter, Grip Tip or dome
Moisture Wipe battery with a dry cloth
Dead battery Replace the battery
Squealing noise
Hearing aid earpiece inserted incorrectly Re-insert hearing aid
Ear wax accumulated in ear canal Have ear canal examined by your doctor
If none of the above solutions work, consult your hearing care professional for assistance.
Troubleshooting guide