What to do if Oticon Media Player pairing was unsuccessful?
If pairing your Oticon Media Player was unsuccessful, ensure that the Streamer is in pairing mode while your phone is trying to pair with it. Streamer’s pairing mode is active for 120 seconds, so if pairing isn't completed in that time, repeat the process. Also, ensure you're using the correct PIN code: 0000 (four zeroes).
What to do if my phone is not finding the oticon Streamer 1.4?
If your phone isn't finding the oticon Media Player Streamer, it could be due to a couple of reasons. First, the Streamer might be out of range of your phone. Try moving the devices closer together and attempt pairing again. Second, the Streamer might already be connected to other active Bluetooth devices within range. Ensure that any other Bluetooth devices previously paired with the Streamer are turned off before attempting to pair with your phone.
Why does the audio in my hearing instruments drop out with oticon Media Player?
If the audio in your hearing instruments drops out while using the oticon Media Player, it may be because the Streamer is out of Bluetooth range. Ensure the Streamer is within 10 meters (30 feet) of the phone. Note that this range can be significantly reduced indoors due to obstacles like walls and furniture, and it may also depend on the phone being used.
What to do if the Phone button on my oticon Streamer 1.4 Media Player doesn't blink?
If the Phone button on your oticon Media Player doesn't blink when your phone rings and there's no ringing indication in your hearing instruments, ensure that Bluetooth is turned on in both your phone and the Streamer. Also, check if your phone and Streamer are disconnected. If so, turn Connect on in Streamer by pressing the Connect button briefly. Reconnection should happen automatically. If the issue persists, follow the pairing process.
Why is the phone button blinking on my oticon Streamer 1.4, but I hear no ring?
If the phone button is blinking when the phone is ringing, but you hear no ring indication in the hearing instruments, it means that the oticon Media Player Streamer is out of EarStream range. To resolve this, make sure the Streamer is kept within 50 cm (20 inches) of the hearing instruments. For optimum performance, it is recommended to use the neck strap.
Why isn't the phone button blinking on my Oticon Media Player?
If the phone button on your Oticon Media Player Streamer doesn't blink when your phone rings and there's no ringing indication in your hearing instruments, make sure Bluetooth is turned on both in your phone (refer to your phone's user guide) and in the Streamer. Also, ensure the Connect feature is on in the Streamer by pressing the Connect button briefly. If these steps don't work, the Streamer may not be paired to the mobile phone; follow the pairing process.
What to do if audio drops out with Oticon Media Player?
If the audio in your hearing instruments cuts out while using the Oticon Media Player Streamer, make sure the Streamer is within 10 meters (30 feet) of the phone. Remember that obstacles like walls and furniture can reduce this range, and it may also depend on the phone itself.
What to do if my phone is not finding Oticon Media Player?
If your phone isn't finding your Oticon Media Player Streamer, first ensure the Streamer is close to your phone. Then, check if the Streamer is connected to other active Bluetooth devices within range and turn them off before trying to pair again.
Why is there no audio in the hearing instruments with oticon Media Player?
If there is no audio in the hearing instruments when using the oticon Media Player, ensure that the audio source is turned on. For example, if the Streamer is connected to a PC, verify that the volume is turned up on the PC.
Why doesn't the phone call go through with my oticon Streamer 1.4 Media Player?
If the phone call doesn't go through when you press the Phone button on your oticon Media Player, you might be pressing the button for too long when answering a call, which can reject the call. To accept a call, make a short press (less than 1 second).
General| Bluetooth | Yes |
|---|---|
| Device Type | Streamer |
| Purpose | Connects hearing aids wirelessly to devices such as mobile phones, TV, and computers |
| Compatibility | Oticon hearing aids |
| Charging Time | 3 hours |
| Operating Range | Up to 10 meters |
| Input | Bluetooth |
Manages wireless connection establishment and pairing modes.
Instructions on how to charge the Streamer using a USB cable or cradle.
How to use the Streamer with cell phones for hands-free calls, pairing, and audio streaming.
Connects hearing instruments to various audio sources via wired or wireless methods.
Manages wireless connections to ConnectLine devices and Bluetooth audio sources.
Step-by-step guide for pairing Streamer with Bluetooth devices.
Solutions for issues with Bluetooth pairing, PIN codes, and device connection.
Troubleshooting for phone call indicators, Bluetooth connection, and audio dropouts.
Solutions for problems related to charging, volume control, and button operations.
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