Why is there no audio in the hearing instruments with oticon Media Player?
If there is no audio in the hearing instruments when using the oticon Media Player, ensure that the audio source is turned on. For example, if the Streamer is connected to a PC, verify that the volume is turned up on the PC.
Why is pairing my oticon Streamer 1.4 Media Player unsuccessful?
If pairing your oticon Media Player is unsuccessful, it might be due to the Streamer not being in pairing mode when your phone attempts to connect. The Streamer’s pairing mode lasts for 120 seconds, or until the Streamer is paired. If pairing fails within this time, repeat the process. Also, ensure you're using the correct PIN code: 0000 (four zeroes).
Why doesn't the phone call go through with my oticon Streamer 1.4 Media Player?
If the phone call doesn't go through when you press the Phone button on your oticon Media Player, you might be pressing the button for too long when answering a call, which can reject the call. To accept a call, make a short press (less than 1 second).
Why do I hear multiple beeps with my oticon Media Player and phone?
If you hear multiple beeps in your hearing instruments while operating your phone with the oticon Media Player, the key sound feature may be turned on in your phone. Deactivate key sounds on your phone.
Why can't the other party hear me clearly on the oticon Streamer 1.4?
If the other party has difficulty hearing you on the phone while using the oticon Media Player, it's possible that the Streamer’s microphone isn't picking up your voice clearly. Ensure you are talking directly into the microphone. Also, be careful not to let the Streamer rub against clothing or other materials during calls.
Why won't my oticon Streamer 1.4 Media Player Streamer enter Bluetooth pairing mode?
If your oticon Media Player Streamer will not enter Bluetooth pairing mode, it could be due to the key lock being activated or the Streamer being out of power. Deactivate the key lock located on top of the Streamer. When the key lock slider reveals a GREEN label, the keys can be operated. If that's not the issue, charge or recharge the battery.
How to improve hearing in noisy environments with oticon Streamer 1.4 Media Player?
If you have difficulty hearing the other party on the phone in noisy environments while using your oticon Media Player, it's likely that environmental sounds are interfering with speech understanding. To mitigate this, turn off the hearing instruments' microphones by pressing the Up-Down button for 2 to 3 seconds. You'll hear a program change beep, and the microphones in both hearing instruments will turn off after 1 second. Be cautious when turning off the microphones in traffic.
Why is the phone button blinking on my oticon Streamer 1.4, but I hear no ring?
If the phone button is blinking when the phone is ringing, but you hear no ring indication in the hearing instruments, it means that the oticon Media Player Streamer is out of EarStream range. To resolve this, make sure the Streamer is kept within 50 cm (20 inches) of the hearing instruments. For optimum performance, it is recommended to use the neck strap.
What to do if the Phone button on my oticon Streamer 1.4 Media Player doesn't blink?
If the Phone button on your oticon Media Player doesn't blink when your phone rings and there's no ringing indication in your hearing instruments, ensure that Bluetooth is turned on in both your phone and the Streamer. Also, check if your phone and Streamer are disconnected. If so, turn Connect on in Streamer by pressing the Connect button briefly. Reconnection should happen automatically. If the issue persists, follow the pairing process.
Why does the audio in my hearing instruments drop out with oticon Media Player?
If the audio in your hearing instruments drops out while using the oticon Media Player, it may be because the Streamer is out of Bluetooth range. Ensure the Streamer is within 10 meters (30 feet) of the phone. Note that this range can be significantly reduced indoors due to obstacles like walls and furniture, and it may also depend on the phone being used.
General| Bluetooth | Yes |
|---|---|
| Device Type | Streamer |
| Purpose | Connects hearing aids wirelessly to devices such as mobile phones, TV, and computers |
| Compatibility | Oticon hearing aids |
| Charging Time | 3 hours |
| Operating Range | Up to 10 meters |
| Input | Bluetooth |
Manages wireless connection establishment and pairing modes.
Instructions on how to charge the Streamer using a USB cable or cradle.
How to use the Streamer with cell phones for hands-free calls, pairing, and audio streaming.
Connects hearing instruments to various audio sources via wired or wireless methods.
Manages wireless connections to ConnectLine devices and Bluetooth audio sources.
Step-by-step guide for pairing Streamer with Bluetooth devices.
Solutions for issues with Bluetooth pairing, PIN codes, and device connection.
Troubleshooting for phone call indicators, Bluetooth connection, and audio dropouts.
Solutions for problems related to charging, volume control, and button operations.
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