What to do if audio drops out with Oticon Media Player?
If the audio in your hearing instruments cuts out while using the Oticon Media Player Streamer, make sure the Streamer is within 10 meters (30 feet) of the phone. Remember that obstacles like walls and furniture can reduce this range, and it may also depend on the phone itself.
What to do if the phone button is blinking but I hear no ring indication in my Oticon Media Player?
If the phone button on your Oticon Media Player Streamer is blinking during a call, but you can't hear the ring in your hearing instruments, ensure that the Streamer is within 50 cm (20 inches) of the hearing instruments. Using the neck strap can optimize performance.
Why doesn't the phone button blink on my oticon Media Player when the phone rings?
If the Phone button does not blink when the phone is ringing and there is no ringing indication in the hearing instruments, it may be due to the Streamer being out of power or the Bluetooth connection between the Streamer and your phone being unsteady. Recharge the battery. Oticon cannot guarantee compatibility with every Bluetooth® product on the market. If both products are Bluetooth® Qualified, the likelihood that they will interoperate is good, but some incompatibilities may still exist.
Why does the volume change when I turn the microphones off on my oticon Streamer 1.4 Media Player?
When you turn the microphones off on your oticon Media Player, the volume changes to the default level because this is by design.
Why is pairing my oticon Streamer 1.4 Media Player unsuccessful?
If pairing your oticon Media Player is unsuccessful, it might be due to the Streamer not being in pairing mode when your phone attempts to connect. The Streamer’s pairing mode lasts for 120 seconds, or until the Streamer is paired. If pairing fails within this time, repeat the process. Also, ensure you're using the correct PIN code: 0000 (four zeroes).
How to adjust the volume on oticon Media Player?
If the volume is too low or too high while using the oticon Media Player, the volume needs to be adjusted on the audio source. Adjust the volume on the audio source, such as a PC, to a level that suits you when using the Streamer.
Why is there no audio in the hearing instruments with oticon Media Player?
If there is no audio in the hearing instruments when using the oticon Media Player, ensure that the audio source is turned on. For example, if the Streamer is connected to a PC, verify that the volume is turned up on the PC.
Why doesn't my oticon Media Player Streamer work while charging?
If your oticon Media Player Streamer does not work even while charging, the battery may be completely drained. Allow the Streamer to charge for approximately 20 minutes before attempting to operate it. To ensure optimal battery life, avoid completely draining the battery in the future.
Why doesn't the phone call go through with my oticon Streamer 1.4 Media Player?
If the phone call doesn't go through when you press the Phone button on your oticon Media Player, you might be pressing the button for too long when answering a call, which can reject the call. To accept a call, make a short press (less than 1 second).
Why do I hear multiple beeps with my oticon Media Player and phone?
If you hear multiple beeps in your hearing instruments while operating your phone with the oticon Media Player, the key sound feature may be turned on in your phone. Deactivate key sounds on your phone.
Manages wireless connection establishment and pairing modes.
Instructions on how to charge the Streamer using a USB cable or cradle.
How to use the Streamer with cell phones for hands-free calls, pairing, and audio streaming.
Connects hearing instruments to various audio sources via wired or wireless methods.
Manages wireless connections to ConnectLine devices and Bluetooth audio sources.
Step-by-step guide for pairing Streamer with Bluetooth devices.
Solutions for issues with Bluetooth pairing, PIN codes, and device connection.
Troubleshooting for phone call indicators, Bluetooth connection, and audio dropouts.
Solutions for problems related to charging, volume control, and button operations.
General| Bluetooth | Yes |
|---|---|
| Device Type | Streamer |
| Purpose | Connects hearing aids wirelessly to devices such as mobile phones, TV, and computers |
| Compatibility | Oticon hearing aids |
| Charging Time | 3 hours |
| Operating Range | Up to 10 meters |
| Input | Bluetooth |
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