OWC Mercury Elite Pro Dual USB-C - Support Resources; 3.1 Formatting; 3.2 Troubleshooting; 3.3 About Data Backup

OWC Mercury Elite Pro Dual – USB-C
Device Setup
9
SUPPORT RESOURCES
Email: Answered within 48 hours
www.owc.com/support
Phone: M–F, 8am–8pm CT
(866) 692-7100 (N. America) | +1 (815) 338-4751 (Int’l)
3.1 Formatting
For additional formatting information, including instructions on how to format your Mercury Elite Pro Dual USB-C
for Mac or Windows, go to: go.owc.com/storage/formatting
3.2 Troubleshooting
Begin by verifying that the power cable is connected to the Mercury Elite Pro Dual USB-C and to a power source.
If the power cable is connected to a power strip, make sure that the power strip switch is in the ON position.
Next, verify that each end of the data cable is properly plugged into the computer and the enclosure, respectively.
If you are still having trouble, try connecting a different 10Gbps USB cable and see if the Mercury Elite Pro Dual
USB-C works properly; you can also connect the device to a different computer.
If one of the drive LEDs (Drive 1 or Drive 2) blinks red, then that drive has failed, is not fully connected,
or is missing.
- If you’re using a RAID 1 conguration and have determined the drive needs replacing, see Section 2.3
for more information on that process.
- If you have determined the drive needs replacing and are using a RAID 0, any data you had stored
on the volume is now lost. Replace the bad drive and set (or reset) the RAID mode as described
in the prior sections.
- If you have determined the drive needs replacing and are using a SPAN, any data on the good drive will
remain intact. Replace the bad drive and set (or reset) the RAID mode as described in the prior sections.
- If you have determined the drive needs replacing and are using Independent mode, any data
on the good drive will remain intact. Replace the bad drive and set (or reset) the RAID mode
as described in the prior sections.
3.3 About Data Backup
To ensure that your les are protected and to prevent data loss, we strongly suggest that you keep two copies
of your data: one copy on your Mercury Elite Pro Dual USB-C and a second copy on either your internal drive
or another storage medium, such as an optical backup, or on another external storage unit. Any data loss or
corruption while using the Mercury Elite Pro Dual USB-C is the sole responsibility of the user, and under no
circumstances may OWC, its parents, partners, afliates, ofcers, employees, or agents be held liable for loss
of the use of data including compensation of any kind or recovery of the data.
3.4 Contacting Technical Support
Chat: M–F, 8am–8pm, Sat 9am–5pm CT
www.owc.com/support