OWC THUNDERBAY 4 MINI
SUPPORT RESOURCES
5
SUPPORT RESOURCES
3.1 TROUBLESHOOTING
Begin your troubleshooting by verifying that the power cable is connected to the OWC
ThunderBay 4 mini and to a power source. If the power cable is connected to a power strip,
make sure that the power switch on the strip is turned on.
Then, verify that both ends of your cables are properly plugged into the computer and the
enclosure. If the device is still not working properly, try connecting to another computer or
using another Thunderbolt cable. Remember that the ThunderBay 4 mini needs an active
data signal to remain on. If it is disconnected from the computer, or if the computer goes
to sleep or turns off, the ThunderBay 4 mini will go to sleep. If you are still experiencing
problems, please visit our FAQ section at www.owcdigital.com/support/faq or
consult Section 3.4 for OWC technical support contact information.
3.2 ABOUT DATA BACKUP
To ensure that your files are protected and to prevent data loss, we strongly suggest that
you keep two copies of your data: one copy on your OWC ThunderBay 4 mini and a second
copy on either your internal drive or another storage medium, such as an optical backup, or
on another external storage unit. Any data loss or corruption while using the ThunderBay 4
mini is the sole responsibility of the user, and under no circumstances may OWC, its parents,
partners, and affiliates be held liable for loss of the use of data including compensation of
any kind or recovery of the data.
3.3 DATA MIGRATION
To access a step-by-step walkthrough of our recommended method for migrating your data
from an old drive to a new one, please visit:
www.owcdigital.com/support/data-transfer.html
Hours:
8am to 8pm (CT) Monday - Friday
9AM - 4PM (CT) Saturday
Telephone:
(866)-692-7100 (North America)
+1 (815) 338-4751 (International)
Live Chat:
www.owcdigital.com/support
Email:
www.owcdigital.com/support
3.4 CONTACTING TECHNICAL SUPPORT
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