Troubleshooting
9
Camera Image/Page Display Troubleshooting
Problem Cause and Remedy
The camera
cannot be
accessed.
• The camera IP address has changed.
→ Enter the correct IP address in the address bar of the web
browser.
• An IPv6 address was entered in the address bar of Internet
Explorer.
→ Internet Explorer does not support IPv6 addresses. Use a
DynamicDNS service such as the Viewnetcam.com
service.
• The default gateway or DNS server addresses may be wrong.
The correct IP addresses are required especially when you
are using the Viewnetcam.com service.
→ Assign the correct default gateway and DNS server
addresses (see page 54 or page 59 of the Operating
Instructions on the CD-ROM).
• The connection type is wrong (see page 54 or page 59 of the
Operating Instructions on the CD-ROM).
→ If the camera does not connect to the network using the
[Auto Negotiation] setting, set up the camera and the
router referring to the following table.
Auto Negotiation
Network Camera
Router or hub
Auto
Negotiation
100Base-TX
10Base-TX
Full
Duplex
Half
Duplex
Full
Duplex
Half
Duplex
100Base-
TX
10Base-T
Full Duplex
Half Duplex
Full Duplex
Half Duplex
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