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GUIDE Plus+ system: Questions and answers
Why does my GUIDE Plus+ system not receive any
data ?
Check whether GUIDE Plus+ system setup was performed in full. / The GUIDE Plus+ system data is updated
several times each day. When the device is first connected, the GUIDE Plus+ system is not yet ready to
receive data. / The device takes approx. 1 hour (on average 30 minutes) to find the Host Channel. After this, it
takes up to 24 hours to load all of the data. / Switch your DVD recorder to Standby mode to save the data. /
Check whether the clock is properly set. / If signal quality is bad (ghost images or limited reception), the
GUIDE Plus+ system may not be able to receive any data. This problem may be solved with a reception
amplifier.
Why is the GUIDE Plus+ system only available
after ca. 2 hours ?
The data rate, at which GUIDE Plus+ is sent, is limited. Depending on the country, signal quality and number
of channels received, the time until the GUIDE Plus+ system is ready can vary.
Why is "No Data" displayed for some or all
stations ?
These stations may not have been able to be identified automatically. => For these stations, select the [On] in
the SUB MENU under Editor and assign the correct reference station manually. / Some stations are not
supported by the GUIDE Plus+ system.
Why is the GUIDE Plus+ information not
displayed properly ?
The reference station is not assigned correctly in the SUB MENU Editor. Select the correct reference station. /
There was a programme change. Check the current program, e.g. on the Web site for the GUIDE Plus+ system
provider or station provider.
How do I add or hide a station in the GUIDE Plus+
system ?
For these stations, select [On] / [Off] manually in the SUB MENU under Editor. /
You can only view stations that are supported by the GUIDE Plus+ system.
What happens when the GUIDE Plus+ data transfer
is interrupted ?
The GUIDE Plus+ system shows the data that was received up to the interruption.
The programme information may be incomplete.
The Host Channel in France is Canal Plus. Do I have to
sign a contract with Canal Plus in order to be able to
use the GUIDE Plus+ system ?
No, you can use the GUIDE Plus+ system without a contract.
Why was my GUIDE Plus+ data not updated ?
The unit must be in Standby mode in order to update the data. If the unit is in EXT Link mode (EXT L lights up
in the display), then the data update may also not work./ Make sure that the time is set correctly. / Check
whether [Timer Prog.] is set under Auto Download Priority and change the setting in [GUIDE Plus+].
How often is the GUIDE Plus+ data updated
and when ?
The update frequency depends on the specific station (several times per day). / The data is updated
automatically when the unit is in Standby mode. / Select [GUIDE Plus+] under Auto Download Priority
With this setting, an update will take place automatically between 2:50 and 5:10.
DATA
SETUP
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