Troubleshooting
Common Issues and Solutions
G
eneral Use
Issue Possible Cause Solution
The display is blank. The unit is not receiving power. The unit is not designed to function
w
hen there is a power failure. Make
sure that the AC adaptor is
connected and receiving power.
The unit is not
p
erforming properly.
Cables or cords are not
connected properly.
Check all connections.
Your connection settings are
i
ncorrect.
R Consult your administrator to
confirm that your settings are
correct.
R If the problem persists, consult
your dealer.
An error has occurred. Restart the unit.
I cannot hear a dial
t
one.
— Confirm that the LAN cable is
properly connected.
I cannot cancel the
p
honebook lock.
The password you entered was
incorrect.
Enter the correct password.
I forgot my password. — Consult your administrator or dealer.
The date and time are
n
ot correct.
— Adjust the date and time of the unit.
The Message/Ringer
l
amp is lit.
You received a voice message
while you were on the phone or
away from your desk.
Check the voice message.
Making and Receiving Calls
Issue Possible Cause Solution
I cannot make calls. The phone number was entered
i
ncorrectly.
R Confirm that you have entered
the phone number of the other
party correctly.
R Consult your administrator or
dealer.
The unit is downloading a
f
irmware update.
You cannot make calls while the
unit is downloading updates. Wait
for the update to finish, and then try
making a call.
The phonebook list is being
i
mported or exported.
R Wait a few minutes for the
operation to complete.
R Confirm with your administrator or
dealer.
I cannot make long
d
istance calls.
Your telephone service does not
allow you to make long distance
calls.
Make sure that you have subscribed
to your telephone company’s long
distance service.
54
Appendix
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