What does error 002 mean on my Panasonic IP Phone?
- TTravis TaylorSep 23, 2025
Error 002 on your Panasonic IP Phone signifies overlapping IP addresses. Check the IP addresses and re-set them.

What does error 002 mean on my Panasonic IP Phone?
Error 002 on your Panasonic IP Phone signifies overlapping IP addresses. Check the IP addresses and re-set them.
How to correct the time on my Panasonic IP Phone?
To correct the time on your Panasonic IP Phone, access the Web user interface and set NTP synchronization and DST (Summer Time) control to adjust the time automatically. If the time is still incorrect after setting NTP synchronization, check the firewall and port forwarding settings on the router.
Why is the display blank on my Panasonic KX-HDV430 IP Phone?
The Panasonic IP Phone display might be blank because it's not receiving power. This phone isn't designed to work during a power failure. Ensure the device providing PoE is powered and the Ethernet cable is properly connected. If using a PoE hub, the number of connectable devices depends on the hub's power output. If you're using an AC adapter, check that it's connected and powered.
Why can't the other party hear me on my Panasonic IP Phone?
If the other party cannot hear you on your Panasonic IP Phone, it could be that the unit is muted. Press the /[MUTE/AUTO ANS] button to disable the mute feature. Also, if you're using the speakerphone, make sure nothing is blocking the microphone. Keep objects like folders or cups away from the unit during calls.
What to do if my Panasonic IP Phone is not performing properly?
If your Panasonic IP Phone isn't working correctly, first check all cable connections to ensure they are properly connected. If the connections are correct, consult your administrator to confirm that your connection settings are correct. As a last resort, try restarting the unit.
What does error 001 mean on my Panasonic IP Phone?
Error 001 on your Panasonic IP Phone indicates a LAN disconnection. Check the LAN cable connections.
What to do if my Panasonic IP Phone doesn't ring?
If your Panasonic IP Phone isn't ringing, check the VoIP status in the Web user interface to ensure each line is registered correctly. Verify that the SIP server address, URLs of the configuration files, and encryption key are correct. Also, check the firewall and port forwarding settings on the router. If [Enable Do Not Disturb] or [Enable Call Forwarding No Answer] or [Enable Block Anonymous Call] is set to [Yes], the unit does not receive calls.
Why I can't make calls with my Panasonic IP Phone?
If you are unable to make calls with your Panasonic IP Phone, check the VoIP status in the Web user interface to confirm that each line is registered properly. Also, verify that the SIP server address, URLs of the configuration files, and encryption key are correct. Check the firewall and port forwarding settings on the router.
How to turn on the Panasonic IP Phone KX-HDV20?
If the Panasonic IP Phone KX-HDV20 will not turn on, and it's receiving power via Power-over-Ethernet (PoE), connect the KX-HDV430 to an AC power outlet using the optional AC adapter.
Why does my Panasonic KX-HDV430 line disconnect during outside calls?
If your Panasonic IP Phone line disconnects while talking to someone outside, your phone system/service might have a time limit on outside calls. Consult your dealer to extend the time limit if necessary.
| Ethernet Ports | 2 x 10/100/1000 Mbps |
|---|---|
| Lines | 16 |
| Headset Support | Yes |
| Bluetooth | No |
| Power Supply | AC Adapter (optional) |
| HD Voice | Yes |
| Wall Mountable | Yes |
| Audio Codec | G.711, G.722, G.726, G.729 |
| Power over Ethernet | Yes |
| Headset Jack | 2.5 mm |
| Speakerphone | Yes |
| Supported Protocols | SIP |
| Network Interfaces | Ethernet |
| Display | 4.3-inch color LCD |
Addresses protecting private data, passwords, and preventing unauthorized access.
Provides guidelines for proper disposal of electronic products and batteries in EU countries.
Details information specific to users in various countries like US, Canada, UK, and Australia.
Offers advice on environment, care, touch display, and placement for optimal phone usage.
Lists included and optional accessories for the KX-HDV330 and KX-HDV430 models.
Covers procedures for installing the phone, attaching the stand, making connections, and wall mounting.
Identifies and explains the function of all buttons and controls on the telephone.
Explains the telephone's display, status bar icons, and operation icons used in the interface.
Lists and describes the menu items available in standby mode for phone functions.
Details the Personal and Shared phonebook features, storage, and security.
Explains fundamental operations like going off/on-hook, adjusting volume, and using Bluetooth headsets.
Explains basic methods for making calls, including dialing, predialing, and easy dialing.
Covers how to answer, reject, and manage incoming calls, including auto-answer.
Details how to enable and cancel hands-free mode for conversations.
Explains call management features like transfer, hold, splitting, and conference calls.
Guides on using the video call feature, including screen modes and options.
Explains how to set up call forwarding and do not disturb features for managing calls.
Details storing, editing, deleting, and searching items in the personal phonebook.
Describes how to check the status of each line on the display in standby and during calls.
Explains how to access and manage voice mail messages.
Guides on registering, viewing, and controlling network cameras for video feeds.
Covers registering, calling, and managing communication cameras for video and voice communication.
Explains how to change the telephone's LCD display settings and select the display language.
Guides on setting a telephone password for security and accessing features like phonebook lock.
Covers assigning, editing, and deleting hot keys for quick dialing and managing call types.
Explains how to change function keys and lists the types of functions available for assignment.
Details features for making and blocking anonymous calls.
Explains how to store phone numbers to reject incoming calls, effectively blocking unwanted callers.
Describes how to enable ECO mode to reduce electricity consumption by changing link speed settings.
Provides a layout of basic settings menus for incoming, talk, answer, key, display, and other options.
Details the structure of system settings, including status, network, and system configurations.
Outlines advanced settings including Xsi, UC, Call, Executive, and Assistant settings for call management.
Lists features programmable via the Web user interface for configuration and management.
Mentions how to update the phone's software version for new features and improvements.
Explains the six character entry modes for inputting various characters on the phone.
Provides a character table specifically for entering administrator passwords.
Lists menu items available depending on the phone's mode (voice/video call, camera view) and model.
Details the technical specifications for KX-HDV330, KX-HDV430, and KX-HDV20 models.
Offers solutions for common issues related to display, performance, sound quality, phonebook, and Bluetooth headsets.
Lists common error messages, their possible causes, and recommended solutions for unit operation.
Records changes and new contents in software file versions, specifically for version 06.000 or later.
Provides instructions and templates for wall mounting the telephone unit and expansion modules.












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