Panasonic KX-HDV430

5.5 Troubleshooting
General Use
Issue Possible Cause Solution
The display is blank. The unit is not receiving power. The unit is not designed to function when
there is a power failure. Make sure that the
device supplying PoE is receiving power and
that the Ethernet cable is properly
connected. (If you are using a PoE hub, the
number of devices that you can connect
simultaneously is limited by the amount of
power supplied by the hub.) If an AC adaptor
is connected, confirm that the AC adaptor is
connected and receiving power.
The unit is not
performing properly.
Cables or cords are not
connected properly.
Check all connections.
Your connection settings are
incorrect.
• Consult your administrator to confirm that
your settings are correct.
• If the problem persists, consult your
dealer.
An error has occurred. Restart the unit.
I cannot hear a dial
tone.
— Confirm that the LAN cable is properly
connected.
I cannot cancel the
phonebook lock.
The password you entered was
incorrect.
Enter the correct password.
I forgot my
password.
— Consult your administrator or dealer.
The date and time
are not correct.
— Adjust the date and time of the unit.
The Message/Ringer
lamp is lit.
You received a voice message
while you were on the phone or
away from your desk.
Check the voice message.
The KX-HDV20 will
not turn on.
The KX-HDV330 / KX-HDV430 is
receiving power via Power-over-
Ethernet (PoE).
Connect the KX-HDV330 / KX-HDV430 to an
AC power outlet using the optional AC
adaptor.
5.5 Troubleshooting
Document Version: 2017-08 Operating Instructions 133