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Panasonic KX-NCP Series - User Manual

Panasonic KX-NCP Series
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Communication Assistant Client
Quick Reference Guide
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
Communication Assistant: Version 4.0 or later
In this manual, the suffix of each model number is omitted (e.g., KX-NCP500NE).
Model No.
KX-NCP/KX-TDE Series
KX-NS1000

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Summary

Introduction

About the Quick Reference Guide

Overview of features, setup, and installation of CA Client.

CA Server

Separate program enhancing CA Client features; managed via web browser.

Features

Contact List with Presence

Customizable contact list for calls, searching, and viewing phone/PC status.

One-look Networking

Network of multiple KX-NS1000 PBXs managed by a Master unit.

Searching for Contacts

Narrow down displayed contacts by entering names into the search box.

My List

Personalize contact list by dragging/dropping contacts from PBX list.

Contact Lists with CA Server

Share common contact lists when CA Server is installed; updated from CA Server.

Restricting Contacts by Presence

Limit contact availability for calls based on user presence settings.

Network Features

Make/transfer calls to other PBXs, chat with users, requires network activation key.

Microsoft Exchange Server Integration

Integrate Exchange calendar to automatically change presence based on schedule.

Exchange Integration Setup

Steps to configure MS Exchange integration in CA Client options.

TAPI Interface

Make calls directly from CRM software using TAPI.

3 rd-party CRM Integration

Integrate CRM software for pop-up customer info and call initiation.

Microsoft Outlook Integration

Integrate CA Client with Outlook for call functions via a toolbar.

Unified Messaging System Integration

Access voice/fax messages via Outlook using IMAP, listen/view messages.

Voice Processing System Integration

Record conversations to voice mail automatically/manually, message waiting indication.

Chat

Start text chat sessions with other CA Client users, set chat callbacks.

System Speed Dial Control

Add, modify, delete, and copy entries in the Speed Dial list based on COS settings.

Thin Client Support

Use CA Client in thin client environments like Citrix XenApp or Terminal Service.

Operator Console Features

Manage and redirect calls, call parking, extension management, and other operator tasks.

Supervisor Features

Monitor ICD groups, listen in on calls, take over calls, and perform supervisory functions.

CA Supervisor Interface

Interface for monitoring groups, calls, and user status in supervisor mode.

ACD Report Generation with Poltys CCView

Use Poltys CCView for real-time call monitoring, ACD reports, and call logging.

Feature Comparison

Compares features available across CA Client modes: Basic-Express, Pro, Operator Console, Supervisor.

Call History

View incoming/outgoing call history, save to CSV, and see call details.

CA Server Missed Call Log

CA Server records missed calls when not logged in; notification upon next login.

Absent Message;Forward;Do Not Disturb

Change absent message, forward, and DND settings for your extension.

Call Control During a Call

Displays call control options like transfer, hold, conference, park, record, etc.

Handling Busy Extensions

Options for busy extensions include set callback, call waiting tone, leave message.

Conference Features

Initiate conferences, check status, and join conferences from the Dial menu.

Conference Setting

Edit conference settings, add members by drag-and-drop or right-click.

Conference Room Management

Manage participants, control speaking ability, and view call information.

IP Camera Integration

View images/streaming video from IP cameras while talking with other parties.

Voice Mail Assistant

Operate VPS voice mail from PC using Voice Mail Assistant interface.

Dial Modification

How telephone numbers are modified when dialing or copying from other applications.

Dial Modification Settings

Configure minimum digits, remove "(0)", and modify telephone numbers for dialing.

Conditions

Lists compatible telephone types and features available for each.

SIP Phones

Lists supported SIP phones and account code entry usage with CA Client.

Absent Message

Do not enable Auto Absent Message if CA Server is not on the Local Area Network.

System Connection Diagram

System Requirements

PC

Summarises CPU, Memory, and Contact List requirements for CA Client.

Supported Operating Systems

Lists compatible operating systems like Windows XP, Vista, and 7.

Other Specifications

Details requirements for Hard Disk, Video Resolution, and Interface.

PBX

PBX Requirements

Confirms PBX model and software version requirements for CA Client.

Activation Keys

Activation Key Types

Lists available activation key types for CA Client modes and user counts.

Software Installation

Before Installation

Steps to perform before installing CA Client, like downloading .NET Framework.

Installing and Starting CA Client

Instructions for installing CA Client, including system and optional feature selections.

Uninstalling CA Client

Procedures for uninstalling CA Client via Start Menu or Control Panel.

Summary

Introduction

About the Quick Reference Guide

Overview of features, setup, and installation of CA Client.

CA Server

Separate program enhancing CA Client features; managed via web browser.

Features

Contact List with Presence

Customizable contact list for calls, searching, and viewing phone/PC status.

One-look Networking

Network of multiple KX-NS1000 PBXs managed by a Master unit.

Searching for Contacts

Narrow down displayed contacts by entering names into the search box.

My List

Personalize contact list by dragging/dropping contacts from PBX list.

Contact Lists with CA Server

Share common contact lists when CA Server is installed; updated from CA Server.

Restricting Contacts by Presence

Limit contact availability for calls based on user presence settings.

Network Features

Make/transfer calls to other PBXs, chat with users, requires network activation key.

Microsoft Exchange Server Integration

Integrate Exchange calendar to automatically change presence based on schedule.

Exchange Integration Setup

Steps to configure MS Exchange integration in CA Client options.

TAPI Interface

Make calls directly from CRM software using TAPI.

3 rd-party CRM Integration

Integrate CRM software for pop-up customer info and call initiation.

Microsoft Outlook Integration

Integrate CA Client with Outlook for call functions via a toolbar.

Unified Messaging System Integration

Access voice/fax messages via Outlook using IMAP, listen/view messages.

Voice Processing System Integration

Record conversations to voice mail automatically/manually, message waiting indication.

Chat

Start text chat sessions with other CA Client users, set chat callbacks.

System Speed Dial Control

Add, modify, delete, and copy entries in the Speed Dial list based on COS settings.

Thin Client Support

Use CA Client in thin client environments like Citrix XenApp or Terminal Service.

Operator Console Features

Manage and redirect calls, call parking, extension management, and other operator tasks.

Supervisor Features

Monitor ICD groups, listen in on calls, take over calls, and perform supervisory functions.

CA Supervisor Interface

Interface for monitoring groups, calls, and user status in supervisor mode.

ACD Report Generation with Poltys CCView

Use Poltys CCView for real-time call monitoring, ACD reports, and call logging.

Feature Comparison

Compares features available across CA Client modes: Basic-Express, Pro, Operator Console, Supervisor.

Call History

View incoming/outgoing call history, save to CSV, and see call details.

CA Server Missed Call Log

CA Server records missed calls when not logged in; notification upon next login.

Absent Message;Forward;Do Not Disturb

Change absent message, forward, and DND settings for your extension.

Call Control During a Call

Displays call control options like transfer, hold, conference, park, record, etc.

Handling Busy Extensions

Options for busy extensions include set callback, call waiting tone, leave message.

Conference Features

Initiate conferences, check status, and join conferences from the Dial menu.

Conference Setting

Edit conference settings, add members by drag-and-drop or right-click.

Conference Room Management

Manage participants, control speaking ability, and view call information.

IP Camera Integration

View images/streaming video from IP cameras while talking with other parties.

Voice Mail Assistant

Operate VPS voice mail from PC using Voice Mail Assistant interface.

Dial Modification

How telephone numbers are modified when dialing or copying from other applications.

Dial Modification Settings

Configure minimum digits, remove "(0)", and modify telephone numbers for dialing.

Conditions

Lists compatible telephone types and features available for each.

SIP Phones

Lists supported SIP phones and account code entry usage with CA Client.

Absent Message

Do not enable Auto Absent Message if CA Server is not on the Local Area Network.

System Connection Diagram

System Requirements

PC

Summarises CPU, Memory, and Contact List requirements for CA Client.

Supported Operating Systems

Lists compatible operating systems like Windows XP, Vista, and 7.

Other Specifications

Details requirements for Hard Disk, Video Resolution, and Interface.

PBX

PBX Requirements

Confirms PBX model and software version requirements for CA Client.

Activation Keys

Activation Key Types

Lists available activation key types for CA Client modes and user counts.

Software Installation

Before Installation

Steps to perform before installing CA Client, like downloading .NET Framework.

Installing and Starting CA Client

Instructions for installing CA Client, including system and optional feature selections.

Uninstalling CA Client

Procedures for uninstalling CA Client via Start Menu or Control Panel.

Panasonic KX-NCP Series Specifications

General IconGeneral
BrandPanasonic
ModelKX-NCP Series
CategoryTelephone Accessories
LanguageEnglish

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