31
Troubleshooting
Problem Cause and Measures
Rinse/Spin
Water is not 
supplied to the 
drum during the 
rinse process
 - Before rinsing, the appliance spins to drain out any 
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Rinsing begins 
before the spin 
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 - If the appliance detects an unbalanced load, it 
automatically starts rinsing to correct the imbalance.
 - If excess foam remains after washing, the water is 
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the foam detection function.
During the spin 
process, the drum 
stops and rotates 
several times
 - This is normal. When the appliance detects an 
unbalanced load, it automatically tries to correct it.
 - The laundry may be too light. 
Try adding one or two bath towels.
Foam or water 
remains on the 
door or door seal
 - Some foam or water may remain depending on the 
state of the laundry or the amount of detergent used. 
Wipe foam or water away before taking out the laundry.
Time
The displayed 
remaining time 
changes
 - The display is only a guide and is corrected continually.
 - The remaining time may increase if the rinse or spin 
settings are changed or if the appliance detects an 
unbalanced load and makes an adjustment accordingly.
Detergent and foam
There is not 
enough/too much 
foam
 - The amount of foam varies depending on the 
temperature, level and softness of the water.
The following can result in less foam
 - Powdered detergent may have been put directly into 
the drum. 
It should be put into the detergent drawer. (P. 12)
 - Too little detergent may have been used.
 - Low foam detergent may be used.
 - The laundry may be heavily soiled.
 - The load may be large.
The following can result in more foam
 - Too much detergent may have been used.
 
NA-128VG6_EN(HK).indd   31 2017-10-12   17:29:56