Troubleshooting - 33
Fault Checklist
Problem Cause
Washing machine
Buttons do not work. The programme, temperature, spin speed, preset time, -
Extra Rinse, Easy Iron or Speed/Eco function settings
cannot be changed while washing is in progress.
Child lock may be activated. (P.28) -
Door does not open. Door lock may be activated. (P.17) -
The water temperature or level may be too high. -
(P.17)
Unusual odour Rubber parts may give off a smell when you start using -
the appliance, but the smell will go away over time.
You can wash the drum by running the 90 °C programme.
(P.30)
Wash
No water going into
the appliance.
The water tap may be turned off. -
The water supply hose may be frozen. (P.32) -
The water supply may be disrupted. -
The water supply filter may be clogged. (P.31) -
There is only a small
amount of water.
If you have paused the washing and then restart it, the -
appliance may drain out some water.
Do NOT pour water in through the door.
Water builds up
during the wash
process.
This is normal; water is automatically supplied if the -
amount of water has decreased. For heavy loads, the
water may fill up repeatedly.
Rinse/Spin
No water flows into
the appliance during
the rinse process.
Before rinsing, the appliance spins to drain out remaining -
water. The water will fill up after that.
Rinsing begins
before the spin
process finishes.
After washing, excess foam may remain, so the water is -
drained out and refilled to wash it away. This feature is
called foam detection.
During spin-dry,
the drum stops and
rotates several times.
This is normal; the appliance has detected that the load -
is not balanced and is trying to re-distribute the clothes
within the drum to correct it.
Foam and water
remain in the door or
door seal.
Although some foam and water may remain depending -
upon the state of the laundry and the amount of detergent
used, rinse performance is unaffected.
The spin process
repeatedly starts and
stops.
This is normal; intermittent spinning of the tub helps the -
spin process to operate quietly.
The laundry may be too light. If so, add one or two bath -
towels.
The laundry is still
wet after the spin
process finishes.
The unit detected an out of balance load but was not able -
to correct it automatically.
If the laundry is too light, add one or two bath towels. -
If the laundry gets tangled up, untangle it. -
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