Troubleshooting - 31
Fault Checklist
Problem Cause
Washing machine
Buttons do not work. - The programme, temperature, spin speed, preset time,
Rinse+, Easy Iron, Prewash or Dirt Level function settings
cannot be changed while washing is in progress.
- Child lock may be activated. (P.26)
Door does not open. - Door lock may be activated. (P.17)
- The water temperature or level may be too high.
(P.17)
Unusual odour - Rubber parts may give off a smell when you start using
the appliance, but the smell will go away over time.
You can wash the drum by running the Tub Clean
programme. (P.28)
Wash
No water going into
the appliance.
- The water tap may be turned off.
- The water supply hose may be frozen. (P.30)
- The water supply may be disrupted.
- The water supply filter may be clogged. (P.29)
There is only a small
amount of water.
- If you have paused the washing and then restart it, the
appliance may drain out some water.
Do NOT pour water in through the door.
Water builds up
during the wash
process.
- This is normal; water is automatically supplied if the
amount of water has decreased. For heavy loads, the
water may fill up repeatedly.
Rinse/Spin
No water flows into
the appliance during
the rinse process.
- Before rinsing, the appliance spins to drain out remaining
water. The water will fill up after that.
Rinsing begins
before the spin
process finishes.
- After washing, excess foam may remain, so the water is
drained out and refilled to wash it away. This feature is
called foam detection.
During spin-dry,
the drum stops and
rotates several times.
- This is normal; the appliance has detected that the load
is not balanced and is trying to re-distribute the clothes
within the drum to correct it.
Foam and water
remain in the door or
door seal.
- Although some foam and water may remain depending
upon the state of the laundry and the amount of detergent
used, rinse performance is unaffected.
The spin process
repeatedly starts and
stops.
- This is normal; intermittent spinning of the tub helps the
spin process to operate quietly.
- The laundry may be too light. If so, add one or two bath
towels.
The laundry is still
wet after the spin
process finishes.
- The unit detected an out of balance load but was not able
to correct it automatically.
- If the laundry is too light, add one or two bath towels.
- If the laundry gets tangled up, untangle it.
NA-147VR1_HK_English_Main.indd 21 2019/04/05 19:41