- 43 -
Reference
Reference
Troubleshooting guide
Before requesting service, please perform the
following checks.
If the problem remains unresolved, consult
your dealer for instructions.
The following do not indicate a problem with
this unit:
– Regular disc rotating sounds.
– Image disturbance during search.
– Image disturbance when replacing 3D discs.
∫ Unit does not respond to remote
control or front panel buttons.
Press and hold [
Í
/I] on the main unit for 3 seconds.
– If still unable to turn the unit off, disconnect the
AC mains lead, wait 1 minute, then reconnect
the AC mains lead.
∫ Cannot eject disc.
The unit may have a problem.
1 Turn the unit off.
2 Press and hold [OK], the yellow button and
the blue button on the remote control at the
same time for more than 5 seconds.
j“00 RET” is displayed on the unit’s display.
3 Repeatedly press [1] (right) on the remote
control until “06 FTO” is displayed on the
unit’s display.
4 Press [OK].
To return to the factory preset.
¾ Select “Yes” in “Default Settings” in the Setup
menu. (> 39)
To return all settings to the factory preset.
¾ Reset the unit as follows:
1 Turn the unit off.
2 Press and hold [OK], the yellow button and
the blue button on the remote control at the
same time for more than 5 seconds.
j“00 RET” is displayed on the unit’s display.
3 Repeatedly press [1] (right) on the remote
control until “08 FIN” is displayed on the unit’s
display.
4 Press and hold [OK] for at least 3 seconds.
This unit is turned off when the input for the
TV is switched.
¾
This is a normal phenomenon when using VIERA
Link (HDAVI Control 4 or later). For details please
read the operating instructions for the TV.
The remote control does not work properly.
¾ Change the batteries in the remote control.
(> 9)
¾ The remote control and main unit are using
different codes. If “SET ” is displayed on the
unit’s display when a button is pressed on the
remote control, change the code on the
remote control. (> 39, 47)
The TV tuner mode is not displayed when the
TV is switched on.
¾
This phenomenon may occur, depending on the
TV setting, when “Quick Start” is set to “On”.
¾ Depending on the TV, this phenomenon may
be prevented by reconnecting the HDMI cable
to a different HDMI input terminal or by
changing the HDMI auto connection setting.
You have forgotten your ratings password.
You want to cancel the ratings level.
¾ The ratings level returns to the factory preset.
1 Turn the unit on.
2 Press and hold [OK], the yellow button and
the blue button on the remote control at the
same time for more than 5 seconds.
j“00 RET” is displayed on the unit’s display.
3
Repeatedly press [
1
] (right) on the remote control
until “03 VL” is displayed on the unit’s display.
4 Press [OK].
This unit does not recognize the USB
connection correctly.
¾ Disconnect and reconnect the USB cable. If it
still does not recognize the connection, turn
this unit off and on again.
¾ USB devices may not be recognized by this
unit when connected using the following :
ja USB hub
ja USB extension cable
¾ If you connect USB HDD to this unit, use the
USB cable that is supplied with the HDD.
The unit switches to standby mode.
¾ This unit will automatically turn to standby
mode after 30 minutes if it is inactive. (> 21)
¾
When the time set for the sleep timer has
passed, the main unit will be turned off. (
>
9)
¾
One of the unit’s safety devices is activated.
Press [
Í
/I] on the main unit to turn the unit on.
Do you have the latest firmware installed?
Firmware updates may be released to correct
operating irregularities that are discovered with
certain movies. (> 19)
General operation