Phenomenon Causes
Please check before requesting a repair if it is not a failure.
Glutinous (soft)
●
Is the rice quantity and water volume correct?
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Is much broken rice mixed in?
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Is the rice immersed in water for a long time? (Preset time is too long, etc.)
→When using the timer function to cook, you need to put less water.
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Is hot water used to wash rice?
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Is rice loosened immediately after cooked?
●
Is too much water added into new rice to cook?
Dry (hard)
●
Is the rice quantity and water volume correct?
●
Is “Quick” function used to cook?
Congee is mushy
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Is rice soaked in water for a long time when timer cooking is set?
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Is congee kept warm?
●
Is much broken rice mixed in?
Condensation
Odor
Rice is yellow
●
Is rice loosened immediately after cooked?
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Has rice been keep warm for a time longer than 5 hours?
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Is cooled rice added into the pan and keep warm?
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Is rice washed adequately?
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Is the rice scoop placed during keep warm?
●
Due to the different types of rice or water quality, cooked rice might be yellowish.
●
It may smell when you cook, mixed rice with seasonings.
→Carefully clean the pan, inner lid and taste catcher.
A thin film is
formed
●
Is bran remained?
Rice paper-like film is a result of the dry starch dissolution, and it is harmless; the
rice which is not washed cleanly is likely to generate such a thin film.
Rice is dry
●
Has rice been keep warm for a time longer than 5 hours?
●
Is reheating repeated many times?
●
Is rice attached to the pan seal ring of the inner lid and along the pan, or is the
pan deformed?
Rice sticks onto
the pan
●
Due to the different varieties of rice, soft rice and glutinous rice might easily stick the
pan.
In trouble
When a problem arises
21
Rice is scorched
●
Is rice washed adequately?
●
Is there any foreign object at the bottom of the pan, on the bottom sensor and
inside the main body?
●
Is timer cooking set?
●
Is much broken rice mixed in?
●
Are spices added for cooking? (Mixed rice, etc.)
●
Yellowish paste formed on the bottom of the pan is not a malfunction.
→If it is not improved after the above has been confirmed, refer to “To improve
scorched rice”. ( P23)
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