Does my Warm Jar have a fault? / What does this mean?
20 21
Does my Warm Jar have a fault?
Check the following before requesting a service.
Symptom Check here!
Cooking
OO
The displayed remaining
cooking time stops.
OO
The cooking takes
longer.
OOIf rice is cooked one after another, the cooking time may be longer (up
to around 45 minutes).
OOWas the quantity of water in the Inner Pan increased?
If the quantity of water is increased, the cooking time may be longer (up
to around 15 minutes).
Steam leaks from a
section other than
the Steam Vent.
OOIs there any rice stuck to the Packing of the Inner Lid and body, or brim
of the Inner Pan?
OOWas the Inner Pan leveled when it was set?
OODid you wash the Inner Lid each time and attach it correctly? (P. 19)
OOIs the Inner Pan deformed?
A new Inner Pan can be purchased from an authorised dealer if the
Inner Pan is deformed.
OOIs the Packing of the Inner Lid deformed, peeling, or torn?O
If steam leaks out, please contact an authorised dealer.
OODid you close the Outer Lid slowly and rmly until it clicked?
Cooking/Keep Warm State
The Warm Jar is
making a noise.
OOWhirring noise
…
It is an operating sound of fan that allows heat to escape.
OOHigh-pitched noise
…
It is a sound of IH (induction heating).
You may sometimes hear this when keeping warm.
OOHissing noise
…
It is a sound of steam jetting out.
When opening/closing the Outer Lid:
OOClacking noise
…
It is a sound of the ball in the Steam Cap rolling.
Timer
Cooking begins
immediately despite
setting timer.
OOIs the current time correct?
(The time is displayed in 24-hour clock format.) (P. 14)
OOHas the timer been set before the time listed in “Timer Setting
Restriction”? (P. 26)
I have set the timer
but cooking does
not start.
OOWhen using the timer, the rice is soaked until cooking starts, and the
soaking time after cooking starts is shortened.
Consequently, cooking starts slightly later.
The rice is not
ready at the time set
on the timer.
OOIs the current time correct?
(The time is displayed in 24-hour clock format.) (P. 14)
OOHave you pressed the “Start” button? (P. 14)
OOHas the timer been set before the time listed in “Timer Setting
Restriction”? (P. 26)
Other
OOButtons will not work while cooking, keeping warm, the timer or the
cleaning function is in use.
Press the “Cancel/Off” button.
The “Reheat / Keep
Warm” button does
not respond.
OOIs the keep warm function switched off?
OOIs the rice cold? (Buzzer sounds 4 times.)
Reheating is not possible if the temperature is 50 °C or lower.
“7:30” always
appears when
inserting the Power
Plug.
OO The lithium battery has run down.
The current time or set time cannot be stored, however you can cook rice or
use the keep warm function. The current time must be set on each occasion
that you use the timer.
The lithium battery is xed inside the main body and cannot be replaced
by the user.
For a replacement of lithium battery, contact an authorised dealer.
Sparks were visible
at the Power Plug.
OOSometimes small sparks can be seen when inserting or removing the
Power Plug. This is a characteristic of IH (induction heating) and not a
malfunction.
■
If you accidentally put water or rice in the main body, please remove the Power Plug and contact an authorised dealer.
What does this mean?
Error indication Check here!
OOIs the Inner Pan set properly?
①OSet the provided Inner Pan.
②OOTurn off the error indication by pressing the “Cancel/Off” button.
(
After a while, the error indication may disappear even without pressing
the “Cancel/Off” button.
)
OOIs there any foreign object or dirt on the bottom part of the Inner Pan, Inner
Lid, Lid Sensor or Pan Sensor? (P. 18-19)
Remove the foreign object or dirt and press the “Cancel/Off” button.
OOIs there too much water in the Inner Pan?
Press the “Cancel/Off” button.
(Upon next cooking, reduce the amount of water slightly.)
OOHas the keep warm function been in use for more than 96 hours?
Press the “Cancel/Off” button.
OOIs the Outer Lid closed?
OOIs the Steam Cap tted? (P. 18)
If the Steam Cap has been lost, please purchase from an authorised
dealer.
Rice can be cooked or kept warm without the Steam Cap tted, however
•O
The rice may not taste good. (The rice will become dry if it is being kept warm.)
•OCongee may not be cooked properly.
•OLiquid may spill out.
•O“U15” may be displayed again after the rice has been cooked.
OOIs the foreign object or dirt attached to the inside of the Steam Cap?
Remove the foreign object or dirt. (P. 18)
OO
Is the Intake or Exhaust Vent on the bottom of the Warm Jar blocked by dust and
so forth?
Remove the dust following the steps below.
①OPress the “Cancel/Off” button and then remove the Power Plug.
②OOnce the body has cooled down, remove the Inner Pan.
③OORemove the dust from the Intake/Exhaust Vents on the bottom of the
Warm Jar. (P. 19)
OOIs the Warm Jar being used on a carpet and the like? (P. 6)
Do not use the Warm Jar where the Intake or Exhaust Vent on the bottom
of the Warm Jar is blocked.
If the method above does not solve the problem, please contact an authorised dealer for repair.
OORemove the Power Plug and insert it again.
If “H○○” still appears, it is a malfunction.
Please contact an authorised dealer and provide the two-digit number
following the “H”.
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