What to do when...
22 23
What to do when...
It is not a malfunction.
Check the following before requesting a service.
Rice is burnt
OOHas the rice been processed and washed properly?
OODid you use the timer? (Have you soaked the rice for a long period?)
● Are you washing the rice applying too much force?
(It may cause the rice grains to break, and the rice may burn when cooked.)
● Are there many broken grains in the rice?
● Is there any dirt or foreign object stuck to the Lid Sensor, Pan Sensor, bottom of
the Inner Pan or inside the main body? (P. 18-19)
● Did you leave the rice in the strainer after washing?
(P. 8 This may cause the rice grains to break, and the rice may burn when cooked.)
● Rice cooked with seasoning such as casserole rice may be easily burnt.
● The golden brown colour rice scorched at the bottom of the Inner Pan is not due to
a malfunction.
If there is no improvement following the steps above, see “If burning is
a concern”. (P. 25)
Rice is too hard
(dry)
OOHave you measured the quantities of rice and water correctly? (P. 8)
OOAre you using the “Quick” program?
● Increase water approximately 1 to 2 mm from the Water Level.
● Try soaking the rice (for 30 minutes to 2 hours) before cooking.
Rice is too soft
(sticky)
OOHave you measured the quantities of rice and water correctly? (P. 8)
OOWhen the rice was cooked, did you loosen it immediately? (To allow excess moisture to evaporate)
OOHave you soaked the rice for a long period? (e.g. When using the timer)
The rice may become soft as it absorbs excess water during soaking.
When using the timer, try reducing the amount of water slightly.
(Reduce water approximately 1 to 2 mm from the Water Level.)
● Are you using hot water to wash the rice?
● Are you using more than the specied amount of rice with the “1-2Person” program
for small amounts? (1.0 L model: 0.5 to 1.5 cups, 1.8 L model: 1 to 2.5 cups)
● Are you washing the rice applying too much force?
(It may cause the rice grains to break, and the rice may be sticky when cooked.)
● Are there many broken grains in the rice?
● Did you leave the rice in the strainer after washing?
(P. 8 This may cause the rice grains to break, and the rice may be sticky when cooked.)
● Reduce water approximately 1 to 2 mm from the Water Level. (e.g. When cooking new-crop rice)
Symptom Check here!
Condensation
appears.
OOWhen the rice was cooked, did you loosen it immediately?
(To allow excess moisture to evaporate)
OO
During the keep warm state, did you turn the keep warm function off with rice still
in the Warm Jar, or remove the Power Plug and leave the rice in the Warm Jar?
OOThe amount of condensation varies depending on the cooking method.
Rice smells.
OO
During the keep warm state, did you turn the keep warm function off with rice still
in the Warm Jar, or remove the Power Plug and leave the rice in the Warm Jar?
OOHas the keep warm function been in operation for 12 hours or more?
OOAfter cooking rice with seasoning such as casserole rice, an odour may remain.
OODid you add cold rice during the keep warm state?
OOHas the rice been processed and washed properly?
OO
Are you using the keep warm function with the Rice Scoop in the Warm Jar?
OO
Are you cleaning and maintaining your Warm Jar correctly every time you use it?
Failure to clean and maintain your Warm Jar correctly may spoil the aroma and
avour of the cooked rice.
Continuing to use your Warm Jar without cleaning it correctly will spoil the cooked rice.
OOAfter baking a cake, an odour may remain.
When the smell becomes noticeable:
① Carefully wash the Inner Pan, Inner Lid (especially its Packing) and Steam
Cap. (P. 18-19)
② If this does not remove the odour, use the cleaning function. (P. 19)
Rice is turned
yellow.
OOHas the keep warm function been in operation for 12 hours or more?
OOHave you reheated repeatedly?
OOHas the rice been processed and washed properly?
OOFor certain types of rice, colour of the cooked rice seems to be yellow.
Rice is dry.
OOHas the keep warm function been in operation for 12 hours or more?
OOHave you reheated repeatedly?
OOIs the Steam Cap attached correctly?
OOIs there rice stuck to the Packing of the Inner Lid and body, or brim of the Inner
Pan?
OOWas the Inner Pan leveled when it was set?
OOIs the Inner Pan deformed?
A new Inner Pan can be purchased from an authorised dealer if the Inner
Pan is deformed.
Congee is sticky.
OOHave you soaked the rice for a long period?
(e.g. When using the timer)
OODid you use the keep warm function on the congee?
A thin film is formed.
OOAre you washing the rice too much, causing the rice grains to break?
OOHas the rice been washed properly?
(
Starch in the rice dissolves and reforms as a thin lm on the surface. It is not
harmful.
)
Rice sticks to the
Inner Pan.
OOIt depends on the type of rice, soft rice or sticky rice may stick to the Inner Pan
easily.
The surface of the
cooked rice is
uneven.
OOWas the rice attened evenly before cooking?
OOThis may be caused by the strong heating power that is a characteristic of IH
(Induction Heating). This is not a malfunction.
OOAn uneven surface may be formed under the following conditions.
● The rice has not been washed properly.
● There are a large amount of broken rice grains.
● The rice grains are broken due to washing the rice applying too much force.
● The cooking amount is too small.
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