4.1 Troubleshooting
140 User Manual
I cannot send a call waiting tone to the
dialed extension.
• The other party has not set the Call Waiting
feature.
( Sending a Call Waiting Tone to a Busy
Extension (Busy Station Signaling [BSS]), 1.4.4
Answering Call Waiting, 1.7.3 Receiving Call
Waiting)
• The other party has set Data Line Security.
( 1.7.6 Protecting Your Line against
Notification Tones (Data Line Security))
I forgot my extension password.
• Ask your manager to assist you.
( 2.1.1 Locking Other Extensions (Remote
Extension Lock))
Music started playing through the
telephone's speaker.
• This is Background Music (BGM). ( 1.7.5
Turning on the Background Music (BGM))
Turn off the music by entering "1" while on-
hook.
Ask your manager or dealer to set your
extension not to play music when "1" is entered
while on-hook.
I want to prevent a number that is stored
in memory from being displayed.
• Conceal the number.
( 3.1.3 Customizing the Buttons)
I want to confirm my extension number.
• Confirm your extension number by pressing
the " " key 2 times while on-hook, or through
personal programming.
( Your Extension Number in 1.1.1 Before
Operating a Telephone, 3.1.2 Changing Settings
Using Programming Mode)
The date and/or time are not correct.
• Ask your operator or manager to change
the date or time. ( Date & Time Set in 2.1.7
Changing System Settings Using Programming
Mode)
The display is dim.
• Change the display contrast level.
( 1.1.1 Before Operating a Telephone)
The MESSAGE/Message button light or
Message/Ringer Lamp is lit.
• There are 3 possible reasons:
(1) Someone has left a message waiting
indication for you,
(2) Someone has left a Built-in Voice
Message (BV) for you, or
(3) Someone has left a Voice Mail message
for you. Press the MESSAGE/Message
button to call the party back or receive the
message.
Problem Remedy
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