Frequently
Asked
Questions
(FAQ)
If there is a problem with
your
TV, please refer to
the
table
below
to
determine
the
symptoms, then carry
out
the
suggested check.
If
this
does
not
solve the problem, visit
the
Panasonic
website
for
further assistance. (see cover)
Questions
Answers
63
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The Plasma panel is made up of a few million pixels and
is produced with advanced technology through
an
intricate
process. Sometimes a few pixels may be bright or dark. These
pixels do not indicate a defective panel and will have no impact
on the performance of the
TV.
Check if the power cord
is
plugged
in
and the TV is turned on
(front red LED light should
be
on; not blinking)
Press the INPUT button
on
the remote to select the correct
input source.
Ensure all connections are correct and secure.
When using external video source, such
as
a Cable/Satellite
box or DVD player, check that the device
is
on and functioning
correctly.
Press MENU
on
the TV's remote control. If the menu
is
displayed, then the TV
~s
working; recheck above steps.
Press the INPUT button
on
the remote to select the correct
input source.
Check that the device
is
turned
on
and functioning correctly.
• Check if electrical products such
as
kitchen appliances,
fluorescent lights or light dimmers are nearby. They may
interfere with the TV's picture.
• Try viewing a picture from another device, such
as
a DVD player I
or a game console,
to
narrow down the source of the problem.
• When using a cable service (without a box), check that all
connections are secure.
• When using a cable or satellite box, change the connection
(wiring) to Composite, Component or HDMI.
(p.
12)
• If you're using
an
antenna, then check that connections are
secure. Change the position or direction of the antenna and
check the "Signal meter".
(p.
49)
• Change the format (aspect ratio) of the picture by pressing the
FORMAT button on the remote control. (p. 20)
Check the aspect settings
on
your external video source, such
as
Cable/Satellite box, DVD/Blu-ray Disc player, etc.
Note: Some content, such
as
film-based movies, are
available
in
extra-wide format.
Top
and bottom bars are
unavoidable.
•
Change settings of Closed Caption (CC).
(p.
19,54)
..
•
The TV has gone into shutdown mode to protect itself. Try
unplugging it for a few minutes and connecting it again. If
there was a temporary power surge
on
the AC line it may now
be
OK. If the blinking returns, call1-877-95VIERA (U.S.A.) or
1-866-330-0014 (Canada).
.
..
~.
l
• Press
the
INFO
button
on
the remote
to
confirm
the
type of signal
being
received
(p.
19).
HD
signal should
be
nop,
1
080i
or
1080p.
~
• Select a High Definition channel from your HD source (Cable,
Satellite or fiber optic service).
HD
channels sometimes
broadcast non-HD content.
• Ensure that your
HD
source (HD box, Blu-ray player, etc.) is
connected
to
the TV with
an
HDMI or Component cable and
set to output
an
HD video signal.
Why
do
some
small
spots
on the
screen remain
bright
or
dark?
Why
is
the
picture
snowy
when
"ANT/Cable
in"
is
selected?
Why
is
the
picture
chaotic
and/
or
torn
and/or
with
a buzz in
the
speakers?
Why
is
there a black
box
on
the
screen?
...
_.-
Why
is
the
screen
blank
and the
power
indicator
blinking?
.
...
Why
doesn't
the
picture
look
like
i
it
is
in
High
Definition?
Why
do
black
bars appear on the
top
and
bottom
and/or
sides
of
the screen?
,
;
_.
-
f'1.iow
do
I
view
the
picture
from
~
•
devices
such
as a: Cable/Satellite
box, game console, Blu-ray
or
41)
DVD player?
,-
-_
..
- ,
--
•
•
Why
is there
no
picture
or
just
a
~
•blue,
black
or
snowy
screen
being'
•
displayed?
•
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