Print is crooked or
skewed
• The tray fails to load the media
properly.
• The print media does not meet
the usage specification. For
example, the print media is
textured, damp, or too rough.
• The paper used has been
stored in the air for a prolonged
time.
• The paper path is dirty.
• Load correct paper. Please refer to
Section 2.4 for the way to load paper
correctly.
• Please correctly use the medium
conforming to the specifications. See
Section 2.
• Keep the paper in its original wrapper
before use.
• Clean the paper path.
Single color or black
images
• Toner cartridge is not installed
properly.
• If all-black image appear when
copying and scanning, maybe it
is scanning exposure, and the
cover on the manuscript is not
properly closed.
• The scanner is damaged.
• Pull out the toner cartridge tray, remove
the toner cartridge, then insert the toner
cartridge, and insert the toner cartridge
tray.
• Please close the cover on the
manuscript, and then carry out copying
and scanning.
• Please contact Pantum Customer
Service.
• The tray fails to load the media
properly.
• Toner cartridge is not installed
properly.
• There are foreign objects
inside the printer.
• Load correct paper. Please refer to
Section 2.4 for the way to load paper
correctly.
• Pull out the toner cartridge tray, remove
the toner cartridge, then insert the toner
cartridge, and insert the toner cartridge
tray.
• Please contact the customer service
center.
• Print media that does not meet
the specifications is used. For
example, the media weight is
not supported by the printer.
• The paper used has been
stored in the air for a prolonged
time.
• Please correctly use the medium
conforming to the specifications. See
Section 2.
• Keep the paper in its original wrapper
before use.