ANAFI Troubleshooting guide
Parrot Technical Communication 4/4
What do I do if my ANAFI has sustained a crash and it is visibly damaged?
NEVER TRY TO REPAIR YOUR ANAFI YOURSELF, AS ANY ATTEMPT AT A REPAIR WILL VOID YOUR WARRANTY!
1. Save the full contents of your ANAFI’s microSD card “FDR” folder and be ready to send it to Parrot
Support.
2. Be ready to provide Parrot Support with:
i. the serial number of your ANAFI;
ii. a proof of the purchase (invoice) of your ANAFI.
3. Contact Parrot Support: after a destructive crash, Parrot Support will need to analyze your flight data to
determine if the crash was caused by a product defect, or by a pilot error.
4. Parrot stands by its warranty conditions.
a. If you are not able to provide the contents of the “FDR” folder, if the analysis of this data shows
that the pilot is responsible for the crash, or if your drone is not under warranty anymore, you
will receive a repair quote – if the damage is repairable.
b. If the analysis of the FDR data shows that a product defect caused the crash, your drone will be
repatriated to Parrot for repair, or a new drone will be sent to you (the precise procedure
depends on the channel where you purchased ANAFI).
What do I do if my ANAFI has sustained a crash, but it is apparently fine?
CHANGE ALL YOUR PROPELLER BLADES BEFORE ATTEMPTING ANOTHER FLIGHT: PROPELLER BLADES ARE TECHNICAL
AND DELICATE PIECES OF EQUIPMENT, AND EVEN “SMALL” CRASHES CAN INVISIBLY DAMAGE THEIR STRUCTURE.
Note that if the crash has damaged an internal component of ANAFI which is essential to a safe flight (such as its
vertical camera or its ultra-sonar), your drone will not be able take off and a FreeFlight 6 alert will tell you to
contact Parrot Support – refer to the earlier paragraph: “
What do I do if my ANAFI has sustained a crash and it is
visibly damaged?
”
1. Save the full contents of your ANAFI’s microSD card “FDR” folder and be ready to send it to Parrot
Support (in case your ANAFI has sustained internal or hardly visible damage).
2. Set up ANAFI for a flight.
3. Check the ANAFI page of FreeFlight 6: any permanently damaged element (gimbal or motor) will appear
in red – if an element is damaged, refer to the earlier paragraph: “
What do I do if my ANAFI has sustained
a crash and it is visibly damaged?
”
4. If no element is damaged, carry out the calibration(s) requested by FreeFlight 6 (gimbal, magnetometer,
or both).
5. Fly ANAFI, take pictures and videos.
6. Check your ANAFI pictures and videos to see if your drone’s horizon is offset.
7. If your horizon is offset, carry out the “Correct horizon” procedure (refer to ANAFI’s User Guide for details)
of FreeFlight 6’s “Camera” Preferences – for ANAFI Thermal, you also need to check the alignment of the
cameras.
8. If the “Correct horizon” function cannot make your horizon straight again, or if you cannot restore the
alignment of the cameras of your ANAFI Thermal, it means a part of your gimbal has been deformed and
your drone needs repair and a new calibration – refer to the earlier paragraph: “
What do I do if my ANAFI
has sustained a crash and it is visibly damaged?
”
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