Parrot ANAFI Series User Manual (English)

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ANAFI Troubleshooting guide

Parrot Technical Communication 1/4

ANAFI series troubleshooting guide

(ANAFI, ANAFI Extended, ANAFI Work, ANAFI Thermal, ANAFI FPV)

This guide addresses all issues ANAFI users may have encountered while discovering and using a drone from the

ANAFI series.

DO NOT CONTACT PARROT SUPPORT before you have applied the procedures and tips relevant to your issue.

Troubleshooting procedures

ANAFI drone hard reset

Hard resetting ANAFI reverts ANAFI’s most recent firmware to its original state. Parrot recommends the drone hard

reset as a first intent procedure for several issues, notably gimbal calibration troubles.

1. Check a compatible microSD card is inserted into ANAFI.

2. Power ANAFI on (short press on the battery’s power button).

3. Wait for the gimbal to calibrate (or for the gimbal calibration to fail).

4. Press and hold the battery’s power button: after 8 seconds the battery’s LED light up in red, one after the

other.

5. When the 4 LED are red, release the battery’s power button: ANAFI powers off briefly then reboots.

6. Check the contents of ANAFI’s microSD card: the hard reset procedure has generated a .TXT document named

“wifi_security_key” at the root of the microSD card. This document confirms the hard reset procedure is

complete and successful.

ANAFI’s smart battery hard reset

Hard resetting ANAFI’s battery is useful to correct any battery issue. Parrot recommends a battery hard reset

whenever the battery’s behavior strays from its expected behavior.

1. Plug your smart battery to a power source.

2. Regardless of the battery’s behavior, press and hold its power button for 15 seconds.

3. Release the power button: the battery’s LED run successively in green and red, then flash alternatively in

green.

4. The battery’s hard reset is complete.

Reboot all systems

Rebooting all systems is useful to solve connectivity issues (black screen, white noise, thermography camera

activation failure [ANAFI Thermal]).

1. Power ANAFI off.

2. Close the Parrot Skycontroller 3.

3. Kill FreeFlight 6 on your device.

4. Reboot your device.

5. Open the Parrot Skycontroller 3.

6. Power ANAFI on.

7. Wait for synchronization between Parrot Skycontroller 3 and ANAFI (steady dark blue LED on the controller):

check that the left trigger of the Parrot Skycontroller 3 activates the drone’s gimbal to ensure the synch is

complete.

8. Plug your device to the Parrot Skycontroller 3.

Need help?

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Parrot ANAFI Series Specifications

General