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Troubleshooting
My pet does not
respond when I
press a button.
Make sure the Receiver Collar has
been turned on.
•
•
If your range has reduced from the first
time you used the Remote Training
Collar, the battery(s) may be low in
Terrain, weather, vegetation,
transmission from other radio devices
and many other factors can impact the
amount of range you have with the unit.
•
Test the Receiver Collar. See “How to
use the Test Light” for details.
•
Increase the Vibration/Shock Level.Refer
to “How to find the best Vibration/Shock
Level” for more information.
•
more information.
Make sure the Receiver Collar’s Contact
Points are placed snugly against your
pet’s skin. Refer to “Collar fitting” for
The Receiver
Collar will not
turn on.
•
be sure to charge it for 4 hours.
been charged. For the initial charge,
2-3 hours.
Make sure the Receiver Collar has
Subsequent charges only take
•
The maximum amount of time you
pet continuously is 10 seconds. After
press the button again.
can press the Vibration/Shock Button
and deliverVibration/Shock to your
this, Vibration/Shock cannot be
delivered until You release and
my pet?
continuously deliver
Vibration/ Shock to
How long can I
•
Verify the Receiver Collar is on.
Warranty and repair information
1-Year Limited Lifetime Warranty
The original purchaser for this unit is provided with 1-YEAR
WARRANTY.
The warranty begins from the date of purchase. For the first
year, coverage is for both Parts and Labor on warranty repair
services.
Accessories such as chargers, splitter cables, antennas, straps,
and batteries are covered for the first year only. After the first
year, the Limited Lifetime Warranty covers Parts only and does
not cover Labor Fees and Accessories. All shipping fees
incurred, the cost of Accessories after the first year, and Labor
fees associated with out of warranty repair work, are the
customer’s responsibility. Labor fees wil be variable depending
on the extent of the work required. The Limited Lifetime
Warranty expires 5 years after a model is discontinued from
production.
To Qualify for the Warranty
All products must provided a proof of purchase is required to
initiate repair work under warranty. We strongly recommend
keeping the original receipt. If a proof of purchase is not
available at the time of service, we will estimate the age of
unit by the serial number. Serial number estimates can differ
from the actual purchase date. A serial number estimate is
the only method of determining an apporoximate date of
purchase without a proof of purchase.
If the Indicator Light does not come on
when any button is pressed on the
Transmitter, ensure that the batteries
are fully charged.
•
The Receiver
Collar is not
responding to
the Remote
Transmitter.
Remote Transmitter & the Receiver Collar”.
If the first two solutions did not resolve
your problem, see “How to pair the
•
either the Remote Transmitter or
Receiver Collar.
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