PayRange BluKey Pro Series - BKPro LED Status Indicators; Mobile Payment Issues; Coin Count and Machine Status Issues

PayRange|BluKeyPro|UserManual
Page12|23
BKProLEDissolidred

BluKeyProisinwrong
mode
ContactPayRangeforsupport
BKProLEDslowly
flashesred

(Disabledby
machine)
Machineisnot
acceptingpayments
Refertomachinemanualtoenable
payments/returntoenabledstate.
BKProLEDslowly
flashesTBD
TBD
(Machinein
use)
Machineisinuse Waitformachinetocompleteits
cycle.
TBD:bothinuseandnopayment?
BKProLEDflashes
seriesofred/blue

Nopaymentsforlast24
hours
Power‐cycleBluKeyProtoresetthe
warning.Checkifmachinehasany
problemsrunning.
BKProLEDslowly
flashesblue

Communicatingwith
App
(Normaloperation)
BKProLEDslowly
flashespurple

Transactioninprogress (Normaloperation)
BKProLEDquickly
flashesblue

Upgrading Keeppoweronuntildone
BKProLEDquickly
flashesred

BluKeyProhardware
error
ReplaceBluKeyPro
BKProLEDquickly
flashespurple

Uploadingtransactions,
Downloadingupgrades
(Normaloperation)
Mobilepayment
doesnotwork
1. CheckifBluKeyProisinReadystate/BluKeyProLEDis
solidblue.
2. CheckifBluKeyProflashes“Transactioninprogress”LED
patternduringmobilepayment.Ifnot,checkInternet/
dataconnectiononmobiledevice.
3. Ifusingpulsemode,checkif“pulseon”timeindevice
settingsinManageissetcorrectly(seesection“Configure
BluKeyProdeviceforpayment(usingwebsite)”).
Coincountdoesnot
work
1. Checkconnectiontocoinacceptorsensor/switch.
2. Checkforcorrectpolarityofconnectiontocoinacceptor
sensor/switch.
3. Checkifcoincountinputisconfiguredproperlyforthe
harnessinManage(seesection“MachineController
Programming”).
Appdoesnotshow
“MachineinUse”
1. CheckharnessconnectiontoBKProandtomachine
2. CheckifInhibit/Availablesignalsareconfiguredproperly