10.0 SERVICE AND MAINTENANCE
AUTHORISED SERVICE REPRESENTATIVE
To enable speedy “return to service” whether under warranty or otherwise, PCWI
have appointed your distributor as a service centre and have provided all relevant
information and recommended parts to be carried to assist distributor’s technical
staff carry out this essential part of the PCWI customer service.
CARE AND MAINTENANCE
This equipment is protected against hostile environments and is designed for
prolonged use in the field without any special maintenance, other than routine
battery recharging. However, the equipment is not totally sealed and appropriate
precautions should be taken. Remember, it is a precision electronic instrument and
should be treated as such. There are no internal user controls.
The equipment should only be operated by qualified personnel.
Some organic materials may attack plastic parts and cause early degradation.
Contact with such materials should be avoided.
Do not operate damaged equipment.
Where the power supply is derived from internally mounted rechargeable cells and
disassembly of the unit is necessary to access those batteries, this action would
void all warranty.
SERVICE REPAIRS AND MAINTENANCE
Repairs not covered by the warranty or carried out after the warranty period, will be
charged at the current hourly or set service rate, plus the cost of materials.
Goods for repair must be sent at the Purchaser’s expense, and be accompanied by
the Purchaser’s written order describing the defect and authorising PCWI to invoice
the purchaser for labour, materials and return delivery cost.
No service or repair will be undertaken until a written order is received.
BEFORE YOU CALL FOR SERVICE
Read the section on “troubleshooting” in this handbook and check the symptom,
cause and solution before you call for service.
AUTHORISED SERVICE AGENT:
17
To Next Page
Loading...
