Troubleshooting
Problem Possible Cause Prevention/Cure
Wires/or electrode covered with
cooking residue.
Clean wire and /or electrode with
rubbing alcohol.
Electrode and burners are wet. Wipe dry with cloth.
Electrode cracked or broken –
sparks at crack.
Replace electrode
Burner will not light using knobs or
ignitor
Wire loose or disconnected Reconnect wire or replace
electrode/wire assembly.
No gas flow Check if propane tank is empty. If
empty, replace or refill. If propane
tank is not empty, refer to Excessive
flow safety valve reset procedure.
Coupling nut and regulator not fully
connected.
Turn the coupling nut about one-half
to three quarters additional turn until
solid stop. Tighten by hand ONLY -
do not use tools
Obstruction of gas flow Clear burner tubes.
Check for bent or kinked h
Disengagement of burner to valve Reengage burner and valve
Spider webs or insect nest in
venturi.
Clean venturi.
Burner will not light using a match
Burner ports clogged or blocked. Clean burner ports.
Tank out of gas. Check for gas in propane tank. Sudden drop in gas flow or
reduced flame height.
Excess flow safety device may
have been activated
Refer to the Excessive flow safety
valve reset procedure.
Irregular flame pattern, flame does
not run the full length of burner
Burner ports are clogged or
blocked
Clean burner ports.
New burner may have residual
manufacturing oils.
Burn grill for 15 minutes with the lid
closed
Spider webs or insect nest in
venturi
Clean venturi.
Food residue, grease or seasoning
salt on burner.
Clean burner.
Flame is yellow or orange
Poor alignment of valve to burner
venturi.
Assure burner venturi is properly
engaged with valve
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Owner’s Manual
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