TROUBLESHOOTING
SPECIFICATIONS
3. Use the brush to clean the parts with water.
Tip: The brush can also be used to clean the spout.
Recommended to clean the spout every 2 weeks.
Problem Solution
11 12
Water keeps spilling
out of the water tray.
The filter may not be fully soaked.
Please soak the filter in a clean bowl
(not in the water tank) for 5 minutes
before the first use.
The pump stops
working.
1) Fill in water between MIN and
MAX. The pump will fail if it runs dry.
2) Clean the pump, water tank, and
drinking basin.
3) If the above solutions don’t work,
please contact us at
support@petlibro.com
How often should I
change the filters?
Where to get them?
Please replace the filter at lease once
every 2 weeks.support@petlibro.com
to purchase new filters.
Why do I need to soak
the filter before first
use?
The filters absorb more water (and
therefore clean more water) when
they're wet and expanded. Soaking
the filter removes particulate matter
that may have settled on the filter.
Water output speed
slows down.
1) For the first use (or reuse after
long-time storage), the water pump
needs to discharge air, it's normal if
the water output speed slows down.
Problem Solution
Water output speed
slows down.
No water after
installation
This product adopts a wireless pump,
and the power supply mode of the
water pump is induction power
supply. Please ensure that the power
supply is connected, the water tank
and base are installed correctly, and
the water pump and water tank are
installed correctly. Please refer to the
“How to Use” section of the manual.
Black residues and dirt
appear in the water
tank and on the filter
element
1) Please ensure that clean water
sources are replaced regularly.
2) Please make sure to soak and wash
the filter element in advance.
2) It is dirt in the pump, please refer to
"How to Clean the Pump" in the
manual to clean it.
Model
Power Adapter
Material
Water Tank Capacity
Dimensions
Net Weight
PLWF005
Input: 100-240V 50/60Hz
Output: 5V/1A
ABS
2.5 L
232x177x161 mm / 9.1x7x6.3 inch
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