TROUBLE SHOOTING
Introducing your pet to the Pet Fountain
Each animal’s response to the Pet Fountain will be different depending on age, temperament and breed. Some will be nervous because of the
flowing water and the low hum of the pump. We recommend placing the unit unplugged next to the pet’s normal water bowl with water in it for
at least a week. Then plug in the Pet Fountain. If the pet hesitates to approach the unit, place bits of food or their favorite treats on the rim. This
will encourage your pet to approach and drink. As they become used to the Pet Fountain, remove the normal water bowl, leaving only the Pet
Fountain to drink from.
Problem Possible Solution
If the unit makes a vibrating noise: A. Push down on top of pump. Make sure the suction cups on the bottom of the
pump
are securely attached to the the base.
B. Make sure pump intake cover is snapped on securely,
C. Perform pump cleaning steps.
If the unit overflows when you first start up: A. Bowl should be filled to 1/2” below rim. Overfilling can cause overflow.
B. Filter may not be properly installed in corner slots of filter reservoir.
C. Make sure filter has been removed from poly bag.
If the unit doesn’t pump enough water: A. Make sure intake slots on pump and strainer are not clogged with food or debris.
B. Make sure filter is clean.
C. Check pump impeller. May need to be cleaned with soft damp cloth.
If unit makes air suction noise and water gurgling
sound:
Water level is extremely low. Add water immediately to water reservoir and bowl.
If the pump doesn’t come on: Make sure it is completely plugged into electrical outlet. Make sure pump connector
cord is firmly connected.
Make sure intake slots on pump are
not clogged with food, pet hair or
debris.
Periodically check to make sure the strainer is not
clogged with food, pet hair or debris.
STRAINER
WARNING: Similar to any water dish or bowl, do not place bowl on a floor or surface that could be damaged by water.
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