Philips AC3737 - Page 20

18 EN
Problem Possible solution
The appliance is extra
loud.
•
It’s normal if the appliance runs at the Turbo mode.
•
In the Auto mode, if the appliance is too loud, maybe the appliance runs
at high speed because air quality becomes worse, or your personalized
setting in App triggers a higher fan speed. You can choose the Sleep
mode, or change the settings in the App.
•
If there is abnormal sound, contact the Consumer Care Center in your
country.
•
If anything drops into air outlet, it may also cause abnormal loud sound.
Immediate turn o appliance, turn appliance upside down, to get foreign
objectives out of appliance.
The appliance still
indicates that I need
to replace a lter, but I
already did.
•
You have replaced the lter after the lter replacement alert ( ) lights
up. Perhaps you did not reset the lter lifetime counter. Switch on the
appliance. Then tap and hold the for 3seconds.
•
You have replaced the lter before the lter replacement alert ( )
lights up, see the chapter "Filter reset".
Error code “E1” displays
on the screen.
•
The motor has malfunctions. Contact the Consumer Care Center in your
country.
The Wi-Fi setup is not
successful.
•
If the router your appliance is connected to is dual – band and currently
it is not connecting to a 2.4GHz network, please switch to another band
of the same router (2.4GHz) and try to pair your appliance again. 5GHz
networks are not supported.
•
Web authentication networks are not supported.
•
Check if the appliance is within range of the Wi-Fi router. You can try to
locate the appliance closer to the Wi-Fi router.
•
Check if the network name is correct. The network name is case-sensitive.
•
Check if the Wi-Fi password is correct. The password is case-sensitive.
•
Retry the setup with the instructions in section “Reset the Wi-Fi
connection”.
•
The Wi-Fi connectivity can be interrupted by electromagnetic or other
interferences. Keep the appliance away from other electronic devices
that may cause interferences.
•
Check if the mobile device is in airplane mode. Make sure to have the
airplane mode deactivated when connecting to the Wi-Fi network.
•
Consult the help section in the App for extensive and up-to-date
troubleshooting tips.