38 EN
Problem Possible solution
The appliance
produces a
strange smell�
• The rst few times you use the appliance, it may
produce a plastic smell� This is normal� However, if the
appliance produces a burnt smell even if removing
lter, contact your Philips dealer or an authorized
Philips service center� The lter may produce smell after
being used for a while because of the absorption of
indoor gases� It’s recommended that you reactivate the
lter by putting it in direct sunlight for repeated use� If
odor still exists, replace the lter�
The appliance is
extra loud�
• It's normal if the appliance runs at the Turbo mode�
• In the Auto mode, if the appliance is too loud, maybe
the appliance runs at high speed because air quality
becomes worse, or your personalized setting in App
triggers a higher fan speed� You can choose the Sleep
mode, or change the settings in the App�
• If anything drops into air outlet, it may also cause
abnormal loud sound� Immediate turn o appliance,
turn appliance upside down, to get foreign objectives
out of appliance�
• If there is abnormal sound, contact the Consumer Care
Center in your country�
The screen
displays that the
back cover is
opened�
• Shut o the power rst, then install the back cover
correctly� Connect the appliance with power and retry�
Error code "E1"
displays on the
screen�
• The motor has malfunctions� Contact the Consumer
Care Center in your country�
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