15EN
Problem Possible solution
The appliance is
extra loud.
• It's normal if the appliance runs at the Turbo mode.
• In the Auto mode, if the appliance is too loud, maybe
the appliance runs at high speed because air quality
becomes worse, or your personalized setting in App
triggers a higher fan speed. You can choose the Sleep
mode, or change the settings in the App.
• If there is abnormal sound, contact the Consumer Care
Center in your country.
• If anything drops into air outlet, it may also cause
abnormal loud sound. Immediate turn o appliance,
turn appliance upside down, to get foreign objectives
out of appliance.
The screen
displays that the
back cover is
opened.
• Shut o the power rst, then install the back cover
correctly. Connect the appliance with power and retry.
Error code "E1"
displays on the
screen.
• The motor has malfunctions. Contact the Consumer
Care Center in your country.
The Wi-Fi setup is
not successful.
• If the router your purier is connected to is dual –
band and currently it is not connecting to a 2.4GHz
network, please switch to another band of the same
router (2.4GHz) and try to pair your purier again. 5GHz
networks are not supported.
• Web authentication networks are not supported.
• Check if the purier is within range of the Wi-Fi router.
You can try to locate the air purier closer to the Wi-Fi
router.
• Check if the network name is correct. The network
name is case-sensitive.
• Check if the Wi-Fi password is correct. The password is
case-sensitive.
• Retry the setup with the instructions in section ‘Set up
the Wi-Fi connection when the network has changed’.
• The Wi-Fi connectivity can be interrupted by
electromagnetic or other interferences. Keep the
appliance away from other electronic devices that may
cause interferences.
• Check if the mobile device is in airplane mode. Make
sure to have the airplane mode deactivated when
connecting to the Wi-Fi network.
• Consult the help section in the App for extensive and
up-to-date troubleshooting tips.
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