10. Troubleshooting
Cannot extract
ambient water
Filter cartridge is not installed
properly.
Disconnect the dispenser from the power
supply. Open the machine's top lid and take out
Cannot extract
hot water
water
Strange
noise when
Water leakage
Odd taste of
the water
The dispenser is dry-heating.
The product is not connected with
the power supply.
Button is not pressed properly.
Check if the dispenser is well connected with
power supply.
Press the water extraction button again.
Extract ambient water for several times,
and then extract hot water.
The tap water tank is not
installed properly.
The water in the tap water tank
is at low water level.
The quality of the tap water
does not meet the requirement
blocked earlier than expected.
The removable drip tray is full.
The dispenser has not been used
for a long time.
Water oozes from the dispenser.
Filter cartridge is not changed as
required.
The sealing valve at the bottom
of the tap water tank is blocked.
The new dispenser hasn't
been cleaned.
use.
Empty the removable drip tray.
use.
Put the check valve back to the original
position or contact customer services.
Check the tap water tank and install it
properly.
Take out the tap water tank and change
water.
The check valve on tap water
tank base is blocked or in the
wrong position.
tank is at low level.
Error Causes Solutions
11
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