Philips Avent SCD921 - Visibility, Notifications, Security, and Talk-Back

- 39 -
APP /SET UP
Problem Solution
Perhaps you did not remove the protective foil from the baby monitor
lens�
Remove the foil�
Perhaps part of your hand covers the QR code� Hold your device in such a
way that your hand does not cover the QR code�
I cannot see my baby�
What is wrong?
Check if the Wi-Fi signal is strong enough in the room where the baby
monitor is placed�
The Wi-Fi status light on the front of the baby monitor must be solid
white�
Perhaps there are already three people monitoring your baby� The
app only allows three people to watch simultaneously� If you have
administrator rights, you can remove access for one of the guests to be
able to watch yourself�
Perhaps you have turned on the privacy function which will temporarily
disconnect the connection between the baby unit and Wi-Fi router� The
privacy function can be turned o in the parent unit. (see the 'Privacy
function' chapter)
Why does the app not
notify me that the baby is
crying?
Check if the baby monitor is connected to the Wi-Fi network� The status
light on the front of the baby monitor must be solid white�
The sound threshold for notication may have been set too high. In that
case, the app will only notify you when the baby produces a lot of sound.
Open the app setting to lower the sound threshold to ensure that you
are notied sooner.
Perhaps you have muted your smart device, turn on the volume.
Check you have activated the notication function in the app's settings.
Check you have activated the notication function in your smart device's
settings�
Check if you have viewing rights as a guest. The notication function is
disabled for guest users�
Why can't my partner
and I connect to the baby
monitor at the same
time?
If you wish to share the same access as your partner, consider sharing
the same administrator account to login to the app� Setting up the app
on another device with a dierent login account will automatically
disconnect the previously connected user�
If you do not wish your partner to have full access, invite your partner to
login as a guest user� Access rights of guest users have limitations� Please
refer to the 'Account management' chapter for details�
Why can't I talk to the
baby unit after pressing
the talk back button from
the app?
Perhaps your partner is talking to the baby with the parent unit�
The parent unit has a higher priority in using talk back function�