Philips B line 346B1C User Manual

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8. Troubleshooting & FAQs
8. Troubleshooting &
FAQs
8.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is
plugged into the power outlet and
into the back of the display.
• First, ensure that the power button
on the front of the display is in the
OFF position, then press it to the
ON position.
No Picture (Power LED is White)
• Make sure the computer is turned
on.
• Make sure the signal cable is
properly connected to your
computer.
• Make sure the display cable has no
bent pins on the connect side. If
yes, repair or replace the cable.
• The Energy Saving feature may be
activated
Screen says
  
• Make sure the display cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
• Check to see if the display cable has
bent pins.
• Make sure the computer is turned
on.
Visible signs of smoke or sparks
• Do not perform any troubleshooting
steps
• Disconnect the display from mains
power source immediately for safety
• Contact with Philips customer
service representative immediately.
Imaging Problems
Image appears blurred, indistinct or too
dark
• Adjust the contrast and brightness
on On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.
• Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging " or "ghost imaging",
on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a
well-known phenomenon in LCD
panel technology. In most cases,
the "burned in" or "after-imaging"
or "ghost imaging" will disappear
gradually over a period of time after
the power has been switched off.
• Always activate a moving screen
saver program when you leave your
display unattended.
• Always activate a periodic screen
refresh application if your LCD
display will display unchanging static
content.
• Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or

Philips B line 346B1C Specifications

General

3D	No
DDC/CI	Yes
Haze rate	25 %
Panel type	VA
Pixel pitch	0.23175 x 0.23175 mm
Pixel density	110 ppi
Backlight type	W-LED
Display surface	Matt
Display diagonal	34 \
Screen curvature	1500 mm
Surface hardness	2H
Anti-glare screen	Always gives an optimal view, even in direct sunlight.
Adobe RGB coverage	90 %
Display technology	LCD
Native aspect ratio	21:9
Vertical scan range	48 - 100 Hz
Horizontal scan range	30 - 160 kHz
NTSC coverage (typical)	100 %
Screen curvature rating	1500R
Viewable size, vertical	333.7 mm
sRGB coverage (typical)	119 %
Contrast ratio (dynamic)	80000000:1
Contrast ratio (typical)	3000:1
Display number of colors	16.7 million colors
Display diagonal (metric)	86.36 cm
Viewable size, horizontal	797.2 mm
Display brightness (typical)	300 cd/m²
Supported graphics resolutions	3440 x 1440
Dynamic contrast ratio marketing name	SmartContrast
LED indicators	Operation, Stand-by
Tilt angle range	-5 - 30 °
Cable lock slot type	Kensington
Panel mounting interface	100 x 100 mm
On Screen Display (OSD) languages	CHI (SIMPL), CHI (TR), CZE, DEU, DUT, ENG, ESP, FIN, FRE, GRE, HUN, ITA, JPN, KOR, POL, POR, RUS, SWE, TUR, UKR
Delta E	2
MultiView	PIP/PBP mode, 2 x devices
Picture enhancement	SmartImage
Exterior finish type	Textured
Regulatory Approvals	CB; EPA; cETLus; FCC Class B; ICES-003; CE Mark; TUV/GS; TUV Ergo; SEMKO; CU-EAC; UKRAINIAN; TUV Eye Comfort certified
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Philips SmartUniformity	93 - 105 %
USB Power Delivery revision	3.0
Mean time between failures (MTBF)	70000 h
AC input voltage	100 - 240 V
Power supply type	Internal
AC input frequency	50 - 60 Hz
Energy efficiency scale	A to G
Power consumption (standby)	0.3 W
Power consumption (typical)	28.36 W
Power consumption (PowerSave)	34 W
NVIDIA G-SYNC	-
Component video sync	Separate sync
Mac operating systems supported	Mac OS X 10.0 Cheetah, Mac OS X 10.1 Puma, Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.2 Jaguar, Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Windows operating systems supported	Windows 10, Windows 7, Windows 8, Windows 8.1
Operating altitude	0 - 3658 m
Non-operating altitude	0 - 12192 m
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	20 - 80 %
RMS rated power	10 W
Cables included	HDMI, DisplayPort, USB Type-C, AC
Bundled software	SmartControl
Certification	CB, EPA, cETLus, FCC Class B, ICES-003, CE Mark, TUV/GS, TUV Ergo, SEMKO, CU-EAC, UKRAINIAN, TUV Eye Comfort certified
Product color	Black
Heavy metals free	Hg (mercury), Pb (lead)
Market positioning	Home
Package type	Box
Package depth	282 mm
Package width	930 mm
Package height	525 mm
Package weight	15320 g
Doesn't contain	Mercury (element), PVC/BFR
Sustainability certificates	ENERGY STAR, TCO, RoHS
HDCP version	1.4/2.2
USB hub version	3.2 Gen 1 (3.1 Gen 1)
DisplayPort version	1.2
Headphone connectivity	3.5 mm
USB upstream port type	USB Type-B, USB Type-C
USB Power Delivery up to	90 W
VGA (D-Sub) ports quantity	0
USB Type-A downstream ports quantity	4
Harmonized System (HS) code	85285210

Weight and Dimensions

Depth (with stand)	250 mm
Height (with stand)	601 mm
Weight (with stand)	11490 g
Depth (without stand)	110 mm
Width (without stand)	807 mm
Height (without stand)	367 mm
Weight (without stand)	7790 g