DreamStation Go Heated Humidifier Patient FAQs
Note: Please refer to the Instructions for Use for more detailed information regarding
the operation of your device.
I purchased a DreamStation Go before the heated humidifier released. What do I
have to do to make sure the heated humidifier works with my DreamStation Go?
Heated humidifiers purchased separately from a DreamStation Go will ship with a
microSD card containing a version of DreamStation Go software that supports the
heated humidifier. You can upgrade the software on the DS Go device using this
supplied microSD card. Read and follow the supplied upgrade instructions before
connecting the heated humidifier to the DreamStation Go.
I see an error message whenever I connect the DreamStation Go heated humidifier
to my DreamStation Go that reads “Accessory Unsupported”.
Your DreamStation Go software needs to be updated to support the heated
humidifier. Your heated humidifier should have shipped with a microSD card that
contains this software, along with upgrade instructions. Read and follow the supplied
upgrade instructions before connecting the heated humidifier to the DreamStation
Go.
I received a pop-up message on the device that reads " Stop therapy, remove and
then reinsert water thank” What should I do?
This message will appear if the humidifier water tank is incorrectly seated on the
humidifier heater plate. To remedy:
1. Stop therapy
2. Remove and then reinsert the water tank
3. Visually inspect to make sure that the water tank is not seated on an angle.
Once complete, you may resume therapy. If inserted correctly, the pop-up should not
appear again.
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