Philips EP5345/10 - Repair Flow Steps; Intake Process; Diagnosis Procedures; Repair Execution

PHI 5000 LATTE GO / GO+ 06 MACHINE REPAIR FLOW
1/2
Proces stap
Saeco no.
Action
Intake
1
Visual inspection (transport damage)
take care for pictures
2
Check Type/serialnumber
3
Log all available accessory, counter check with info from consumer
Diagnosis
4
Check product for consumer complaint and main function
(NFF contact consumer)
5
Run Diagnostic to get error codes and relevant set statistics (EPSC) refer SDA_114585
6
Opening machine
Repair
7
Repairing the fault
(s)
encountered (view Symptom Cure)
8
Checking any modifications (view Symptom Cure, new software, etc.)
Refer Annex tabs per family (if available)
9
Basic Functional test while the appliance is open
(linked to consumer complaint or what you may have
detected)
Coffee
Make e 2 cups at the same time. Are the volumes equal
- Crema
Blow on the coffee. Does the crema come back together
Is the crema colour correct (Hazelnut)
- Temperature
Is the coffee temperature within spec refer SDA_97832
Steam
Does the steam work
Hot Water
Does the hot water work
Milk
(if applicable)
- Cappuccino
Does the cappuccinatore produce good froth
10 check water circuit for any leakage, such as Oetiker clamps, boiler and valve connection and hoses
11
Check mechanism for good movement and unexpected noise
12
Assembly
Inspection
13
Do cabinet parts fit well together
- visual
14
Check for damages
- Power check
15
Will the set switch on
- Accessories
16
Do the accessories match with the intake
- Consumer complaint
17
Check the product for the consumer complaint
Quick Functional test
18
Make 2 cups at the same time. Are the volumes equal
Coffee
19
Is the sound normal ?
Leakage
20
Did the product leak during the testing
Steam Out
21
Steam out before shipping out, if temperature is below 0° to prevent any damaged due to frozen water.
No need for those families Minuto Family (all platform); Incanto Family New .; Pico Baristo ; Gran Baristo;
Intelia V2 ; Philips 2000 – 2100 ; Incanto Executive; Xelsis-New; Moltio Family (all Platform) Please also
check for GDA_113455
Reset Error code
22
New devices like Xelsis-New have the possibility to reset the error code, once captured it need to be reset
to see if it appear afterwards again
Claim Administration
23
Provide precise IRIS code, according dedicated code table for Garment Care products. The location code
from the part you have worked on MUST be completed always with the part reference from exploded
view !
Primary fault and corresponding IRIS code should be claimed first.
Cleaning
25
Clean water reservoir, bean reservoir, brew chamber and conveyor
26
Clean and dry brew unit, coffee bin and drip tray
27
External cleaning (housing surface)
Safety check 28
Earth leakage, Isolation test, resistor of earth wire grounding, as requested in certain country's (VDE, ISO)
or H-POT TEST
Visual
29
Check the mains cord for damages
Packing
30
Packing
31
Check completeness (accessories) according income log refer #3
32
Neatly pack the product
Documentation
33
Info for Consumer by packed ? e.g. service brochure, FAQ, NFF letter, s/c etc.…
34
Descaling instruction with changed procedure (S/C) if available
Repair report
35
Is there an answer to
ALL
consumer questions/complaints (see complaint)
36
add set statistic and give, if needed clear instruction towards consumer
37
Is it indicated which documents are added
38
Are there tips how to prevent issues
6.1. Repair Flow