24 ENGLISH
Troubleshooting
This chapter summarizes the most common problems you
could encounter with the appliance. If you are unable
to solve the problem with the information below, visit
www.philips.com/support for a list of frequently asked
questions or contact the Consumer Care Center in your country.
Problem Possible cause Solution
The outside of the
appliance becomes
hot during use.
The heat inside radiates
to the outside walls.
This is normal. All handles and knobs that
you need to touch during use stay cool
enough to touch.
The pan, the basket, and the inside of the
appliance always become hot when the
appliance is switched on to ensure the
food is properly cooked. These parts are
always too hot to touch.
If you leave the appliance switched on
for a longer time, some areas get too hot
to touch. These areas are marked on the
appliance with the following icon:
As long as you are aware of the hot areas
and avoid touching them, the appliance is
completely safe to use.
My home-made
fries do not turn
out as I expected.
You did not use the right
potato type.
To get the best results, use fresh oury
potatoes. If you need to store the
potatoes, do not store them in a cold
environment like in a fridge. Choose
potatoes whose package states that they
are suitable for frying.
The amount of
ingredients in the basket
is too big.
Follow the instructions on page 20 in
this user manual to prepare home-made
fries.
Certain types of
ingredients need to be
shaken halfway through
the cooking time.
Follow the instructions on page 20 in
this user manual to prepare home-made
fries.
The Airfryer does
not switch on.
The appliance is not
plugged in.
Check if the plug is inserted in the wall
outlet properly.
Several appliances are
connected to one outlet.
The Airfryer has a high wattage. Try a
dierent outlet and check the fuses.
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