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23. Troubleshooting
Cause Possible remedy
Issue: CROS system not functioning
Speaker/earpiece of
hearing aid blocked
Clean speaker opening/earpiece of hearing
aid
CROS device or hearing
aid is switched o
Press lower part of multi-function button
for 3 seconds (chapter 9)
Battery fully discharged Charge CROS device (chapter 4)
Issue: CROS device will not switch on
Battery fully discharged Charge CROS device (chapter 4)
Button was inadvertently
deactivated by pressing
the button longer than
15 seconds
Perform step 2 of the rebooting process
(chapter 15)
Issue: Indicator light on CROS device does not light up when CROS
device placed in charger
CROS device not inserted
correctly into charger
Insert CROS device correctly into charger
(chapter 4)
Charger not connected
to power source
Connect charger to external power supply
(chapter 3)
Battery fully discharged
Wait three hours after placing CROS
device in charger, regardless
of LED behavior
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