Limited Warranty
Instruments
Pickering Laboratories, Inc., (Pickering) Instruments in standard configuration (see
Instrument List below) are warranted to be free of defects in material and workmanship under
normal installation, use, and maintenance, for a period of one year from the date of delivery to
the original Customer. Pickering will replace or repair, without cost, any defective items.
Expendable items such as check valves, pistons, piston seals, and filters are excluded from this
warranty. In addition, physical damage, poor-quality reagent- and sample-induced damage,
and instrument damage due to Customer’s misuse are not covered by this warranty.
Instrument List
CRX400
CHX700
PCX5200 Cat.Nos. 1152-1xxx and 1152-2xxx
Analytical Columns
Pickering’s Analytical Columns are warranted to be free of defects in materials and
workmanship under normal installation, use, and maintenance, for the warranted time
beginning from the date of delivery to the original Customer. Pickering will replace the
Analytical Column under warranty if found defective in material or workmanship. However,
the warranty is void if the Analytical Column was damaged due to Customer’s misuse. Ion
Exchange columns for Amino Acid Analysis, Glyphosate, and ALKION columns are warranted
for 90 days. Silica-based reversed-phase columns are warranted for 30 days.
How to Obtain Warranty Service
If there is a problem with your Instrument or Analytical Column within the Warranty period,
immediately notify Pickering at (800) 654-3330; if calling from outside U.S.A., use
(650) 694-6700. If the Instrument or Analytical Column was not purchased directly from
Pickering, please contact the vendor where it was purchased. Any Instrument, part of the
Instrument, or Analytical Column returned to Pickering for examination or repair shall have
Pickering’s prior approval (call for a Returned Goods Authorization number) and be sent
prepaid by the Customer. Return transportation will be at Pickering’s expense if the
Instrument, part of the Instrument, or Analytical Column is found to be defective and under
warranty.
Pickering Laboratories, Inc.
1280 Space Park Way
Mountain View, CA 94043
U.S.A.
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