22
No Power To
Controller
Not Connected To
Power Source
Ensure smoker is plugged into a working power source. Reset breaker. Ensure GFCI is the
correct power supply (see
Electric Wire Diagram
for access to electric components). Ensure
all wire connections are firmly connected and dry.
Fuse Blown On
Controller
Remove cooking components from the main smoke cabinet. Turn the unit onto its side, and
remove the screws on the rear side of the Control Board. Check the fuse for a broken wire or
if the wire has turned black. If yes, manually replace with a new fuse.
Faulty Controller Controller needs to be replaced. Contact Customer Service for a replacement part.
Power Light
Not On
Unit Not Turned On Rotate Controller to turn unit on.
Faulty Controller Controller needs to be replaced. Contact Customer Service for a replacement part.
Element (Heating)
Not On
Bad Connection Check to ensure the connectors are firmly connected. Disconnect, and reconnect.
Faulty Controller Controller needs to be replaced. Contact Customer Service for a replacement part.
TEMP / TIME Will
Not Adjust
Faulty Controller Controller needs to be replaced. Contact Customer Service for a replacement part.
Temperature In
Main Cabinet Is
Inaccurate
Temperature Sensor
wire not making
connection.
Access the electrical components on the base of the unit (see
Electric Wire Diagram
) and
check for any damage to the Temperature sensor probe wires. Ensure Temperature Probe
spade connectors are firmly connected, and connected correctly.
Faulty Controller Controller needs to be replaced. Contact Customer Service for a replacement part.
Unit Takes
Too Long /
Excessive Time To
Achieve Desired
Temperature
Cold Climate Outdoor temperature is below 65°C / 18°F, so the unit may take extended heating time.
Extension Cord Used Using an extension cord may reduce the power supply to the unit. Plug the appliance
directly into power source or ensure maximum length extension cord is 7.6 meters / 25 feet,
minimum gauge 12/3.
Door Not Closed Ensure door is closed, seal is not damaged, and the door latch is secure.
Water Pan Not
Properly Located
Check the water pan to ensure it is sitting properly on the support brackets. See
Assembly
Instructions
for further instruction.
Faulty Controller Controller needs to be replaced. Contact Customer Service for a replacement part.
Door Not Closing
Properly
Poor Door Alignment Adjust door hinges to ensure that door is mounted correctly. See
Assembly Instructions.
Damaged Door Seal Door needs to be replaced. Contact Customer Service for a replacement parts.
Grease Leaking
From Cabinet Door
Door Not Closing
Properly
Ensure door is closed, seal is not damaged, and the door latch is secure.
Unit Not Level Move unit to a level cooking surface. Ensure that there is no damage to the support legs.
Grease Tray Is Full Empty grease tray and re-install. Follow
Care and Maintenance
instructions.
Drain Tube Is Clogged Follow
Care and Maintenance
instructions.
No Smoke Is Being
Produced
No Wood Chips Add wood chips to the wood chip box.
Element Times Out,
Not Enough Heat To
Wood Chips
The heating element is not staying on long enough to heat the wood chips, which is due to
the TEMP being set too low. First, open the rear vents completely to promote airflow. Next,
reset TEMP higher to turn on the element for 20 minutes.
Damaged Wood
Chip Box
Wood chip box needs to be replaced. Contact Customer Service for a replacement parts.