* ... Callouts refer to Quick Start Guide (QSG) for
details of corresponding numbered features.
TROUBLESHOOTING
9
8
INTELLISTAND
TM
FUNCTION
When the CS50 Wireless Office Headset
System is used in conjunction with a
Plantronics Telephone Handset Lifter,
you can enable the IntelliStand feature.
The IntelliStand senses when the headset
has been removed or placed in the CS50
base unit, automatically activating the
lifter and enabling headset/handset mode
to answer or end a call.
The IntelliStand feature is disabled (off)
when the IntelliStand switch is in
position I (up), or enabled (on) when
the switch is in position II (down).
SYMPTOM SUGGESTION
I cannot hear caller/dial tone. • Check that all cords and jacks are
connected correctly.
• Check that the base has power
(power indicator * is red) and
the headset battery is fully charged.
• Try other telephone configuration
dial settings on the base unit.
Ensure the selected number is
directly in line with the horizontal
position indicator. See Step 4.4 in
the QSG.
• Ensure you are in headset mode.
Press the talk button to select
correct mode.
The talk indicator light on the
base is on (green).
• Select another listen volume
master setting on the base.
Callers cannot hear me. • Try other telephone configuration
dial settings on the base unit.
Ensure the selected number is
directly in line with the horizontal
position indicator. See Step 4.4 in
the QSG.
• Increase the speak volume fine
tune on the base unit.
If the volume is still too low,
increase the talk volume master
setting on the bottom of the
base unit.
• Check that the mute function is off.
See Step 5.2 in the QSG.
TROUBLESHOOTING
OPTIONS
SWITCHING FROM HEADSET TO
HANDSET WHEN USING THE HANDSET LIFTER
If during a call you are using your headset and want to switch
to the telephone handset, remove the handset from the
handset lifter, then press the talk button on your headset.
The handset lifter will lower and you will then be able to
continue the call using the handset.
SWITCHING FROM HANDSET TO
HEADSET WHEN USING THE HANDSET LIFTER
If during a call you are using the telephone handset and want
to switch to your headset, press the talk button on the headset.
The handset lifter will raise and you will be able to continue
the call using your headset.
Place the telephone handset on the handset lifter. When
the call is finished press the talk button on your headset.
The handset lifter will lower the handset and end the call.