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William KirbyJul 27, 2025
What to do if my pleasant hearth L-24 log set does not operate?
- DDustin HamiltonJul 27, 2025
If your pleasant hearth Indoor Fireplace log set isn't working and the ON/OFF light on the control panel is off, several things could be the cause. First, ensure the log set is correctly plugged into both a standard 120-volt outlet and the base of the unit. Also, check the circuit breaker or fuse, ideally, the appliance should be on a dedicated 15-amp circuit. If these steps don't resolve the issue, there may be a defective ON/OFF switch or adaptor, and you should call customer service.