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pleasant hearth VFF-PH26D - User Manual

pleasant hearth VFF-PH26D
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1
VENT-FREE GAS
DUAL FUEL FIREPLACE
MODEL #VFF-PH(20D)(20DB)(20D-C)(CPD-2T)
VFF-PH(26D)(26D-T)(IMD-2H)
VFF-PH(32DR)(32DR-H)(FSDR-2C)
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
WARNING: IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED
EXACTLY, A FIRE OR EXPLOSION MAY RESULT CAUSING PROPERTY
DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
CAUTION - FOR YOUR SAFETY
Questions, problems, missing parts? Before returning to your retailer, call our customer
service department at 1-877-447-4768, 8:30 a.m. – 4:30 p.m., CST, Monday – Friday or
email us at customerservice@ghpgroupinc.com.
WARNING: This appliance
is equipped for (Natural and
Propane) gas. Field conversion
is not permitted other than
between natural or propane
gases.
- Do not store or use gasoline or other ammable vapors and Iiquids in vicinity of this or
any other appliance.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call the re department.
- Installation and service must be performed by a qualied installer, service agency or the
gas supplier.
This is an unvented gas-red heater. It uses air (oxygen) from the room in which it is
installed. Provisions for adequate combustion and ventilation air most be provided.
Refer to Air For Combustion and Ventilation section on page 9-11 of this manual.
This appliance may be installed in an aftermarket, permanently located manufactured (mobile)
home, where not prohibited by local codes. This appliance is only for use with propane or
natural gas. This appliance is equipped with a simple means to switch between propane and
natural gas. Field conversion by any other means including the use of a kit is not permitted.
NG
LP
Dual Fuel
0418GF006S
ANSI Z21.11.2-2013
IMDFVFF - 2015-09-16

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Questions and Answers

  • E
    Emma YoungSep 16, 2025
    Why is my Pleasant Hearth Indoor Fireplace producing smoke during initial operation?
    • S
      svargasSep 17, 2025
      The slight smoke or odor during the initial operation of your Pleasant Hearth Indoor Fireplace is due to residues from the manufacturing process. This problem will stop after a few hours of operation.
  • M
    matthewhallAug 25, 2025
    How to fix no spark on pleasant hearth VFF-PH26D Indoor Fireplace?
    • J
      James HenryAug 26, 2025
      If there's no spark at the ODS/pilot when you press the ignitor button on your Pleasant Hearth Indoor Fireplace, several things could be the cause: * The ignitor electrode might be positioned wrong or broken, in these cases replace the electrode. * The ignitor electrode might not be connected to the ignitor cable, in this case replace the ignitor cable. * The ignitor cable could be pinched or wet. Free the ignitor cable if it's pinched by any metal or tubing, and keep it dry. * The ignitor cable might be damaged, so replace the ignitor cable. * The piezo ignitor might be bad, so replace the piezo ignitor.
  • S
    Sara RogersAug 26, 2025
    What to do if burner won't light on pleasant hearth VFF-PH26D Indoor Fireplace after pilot is lit?
    • J
      Jennifer FullerAug 27, 2025
      If the burner(s) on your Pleasant Hearth Indoor Fireplace doesn't light after the ODS/pilot is lit, it could be due to: * A clogged burner orifice. Try cleaning the burner orifice or contact customer service. * The burner orifice diameter being too small, in that case contact customer service. * Low inlet gas pressure. Contact your gas supplier.
  • B
    browndavidAug 27, 2025
    Why is there a gas odor from my pleasant hearth VFF-PH26D Indoor Fireplace during combustion?
    • L
      Linda UnderwoodAug 27, 2025
      If you notice a gas odor during combustion with your Pleasant Hearth Indoor Fireplace, here's what to check: * There might be foreign matter between the control valve and burner. Take apart the gas tubing and remove any foreign matter. * There could be a gas leak. Locate and correct all leaks.
  • S
    Shawn CookSep 18, 2025
    Why is there a gas odor during combustion in my Pleasant Hearth Indoor Fireplace?
    • D
      David FisherSep 18, 2025
      If you notice a gas odor while your Pleasant Hearth Indoor Fireplace is combusting, it could be due to foreign matter lodged between the control valve and burner; in this case, disassemble the gas tubing to remove any obstructions. Alternatively, there could be a gas leak, which you should locate and correct.
  • L
    Lindsey GonzalesNov 22, 2025
    What to do if my pleasant hearth VFF-PH26D Indoor Fireplace has spark but no ignition?
    • F
      ftuckerNov 22, 2025
      If you're getting a spark but no ignition with your Pleasant Hearth Indoor Fireplace, here's what might be happening: * **Gas Supply:** Ensure the gas supply is turned on and the equipment shutoff valve is open. * **Control Knob:** Make sure the control knob is fully pressed in while pressing the ignitor button and that it's in the PILOT position. * **Air in Gas Lines:** If the unit was just installed, there might be air in the gas lines. Continue holding down the control knob and repeat the igniting operation until the air is removed. * **Clogged Pilot:** The ODS/pilot might be clogged. Clean the ODS/pilot or replace the ODS/pilot assembly. * **Gas Regulator:** The gas regulator setting might not be correct, consider replacing the gas regulator. * **Propane Supply:** If using...
  • A
    Amber HornSep 9, 2025
    How to fix burner(s) that won't light on my Pleasant Hearth Indoor Fireplace?
    • A
      Alex AndersonSep 9, 2025
      If the burner(s) on your Pleasant Hearth Indoor Fireplace don't light after the ODS/pilot is lit, it could be due to these reasons: 1. The burner orifice is clogged. Clean the burner orifice or contact customer service. 2. The burner orifice diameter is too small. Contact customer service. 3. The inlet gas pressure is too low. Contact your gas supplier.
  • T
    Thomas NelsonSep 10, 2025
    Why is there a high yellow flame in my Pleasant Hearth Indoor Fireplace?
    • T
      Travis PetersonSep 10, 2025
      If you notice a high yellow flame during burner combustion in your Pleasant Hearth Indoor Fireplace, it could be due to: 1. Not enough air. Check the burner for dirt and debris and clean it if necessary. 2. A defective gas regulator. Replace the gas regulator. 3. Inlet gas pressure is too low. Contact your gas supplier.
  • J
    Joel DeanSep 3, 2025
    Why does my pleasant hearth VFF-PH26D make a clicking noise?
    • M
      Michelle PattersonSep 3, 2025
      A clicking or ticking noise from your Pleasant Hearth Indoor Fireplace just after the burner is lit or shut off is typically due to metal expanding while heating or contracting while cooling. This is common with most heaters. If the noise is excessive, contact a qualified service technician.
  • T
    turnermarkSep 1, 2025
    Why does my pleasant hearth VFF-PH26D make a whistling noise?
    • M
      michele76Sep 1, 2025
      If your Pleasant Hearth Indoor Fireplace makes a whistling noise when the burner is lit, here are some possible causes: * Turning the control knob to the high position when the burner is cold. Turn the control knob to the low position and let it warm up for a minute. * Air in the gas line. Operate the burner until the air is removed from the line. Have the gas line checked by your local propane/LP gas company. * Blocked air passageways on the heater. Observe minimum installation clearances. * A dirty or partially clogged burner orifice. Clean the burner or contact customer service.

Summary

Fireplace Safety Information

General Safety Precautions

Essential safety warnings and guidelines for using the fireplace.

Product Identification and Features

Product Identification

Identifies fireplace models and key components for reference.

Product Features Overview

Highlights safety pilot, dual fuel, ignition system, and optional blower.

Installation and Preparation Guide

Preparing for Installation

Details air requirements for combustion and ventilation.

Installation Guidelines

Covers fireplace clearances, gas connections, and installation steps.

Fireplace Operation and Lighting

Lighting Instructions

Step-by-step process for safely igniting the pilot and burner.

Remote Control Operation

Explains the use of the wireless remote for manual and thermostat modes.

Care, Maintenance, and Troubleshooting

Care and Maintenance

Guidance on cleaning burners, air inlets, and the unit exterior.

Troubleshooting Common Issues

Provides solutions for problems like no spark, ignition failure, or gas odor.

Parts, Accessories, and Warranty

Replacement Parts List

Lists part numbers for firebox models and components.

Warranty Information

Details the limited warranty, owner responsibilities, and registration.

pleasant hearth VFF-PH26D Specifications

General IconGeneral
ModelVFF-PH26D
BTU Output26, 000 BTU
Heating Area1, 000 sq. ft.
FinishBlack
TypeVent-Free Fireplace
Fuel TypePropane
Log MaterialCeramic

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