Why is there a gas odor when my Pleasant Hearth Indoor Fireplace is off?
If you notice a gas odor even when the control knob is in the OFF position on your Pleasant Hearth Indoor Fireplace, it could be due to a gas leak or a defective control valve. You should locate and correct any gas leaks, or contact customer service if the control valve is defective.
What to do if my Pleasant Hearth Indoor Fireplace shuts off while running?
If your Pleasant Hearth Indoor Fireplace heater shuts off during use, it may be because not enough fresh air is available, the line pressure is low, or the ODS/pilot is partially clogged. Try opening a window or door for ventilation. If that doesn't work, contact your local gas supplier to check the line pressure or clean the ODS/pilot.
Why do I smell gas when my Pleasant Hearth Indoor Fireplace is on?
If you smell gas while your Pleasant Hearth Indoor Fireplace is burning, there might be foreign matter between the control valve and burner, or there could be a gas leak. You can take apart the gas tubing and remove any foreign matter. You can also locate and correct any gas leaks.
How to fix a Pleasant Hearth Indoor Fireplace when there's no spark?
If the ignitor button is pressed, but there is no spark at the ODS/pilot on your Pleasant Hearth Indoor Fireplace, it could be due to several reasons: the ignitor electrode is positioned wrong or broken, the ignitor electrode is not connected to the ignitor cable, the ignitor cable is pinched or wet, the ignitor cable is damaged or the piezo ignitor is bad. You may need to replace the electrode, ignitor cable, or piezo ignitor. Also, ensure the ignitor cable is free from being pinched and kept dry.
Why does the flame go out when I release the control knob on my Pleasant Hearth Indoor Fireplace?
If the ODS/pilot lights, but the flame goes out when you release the control knob on your Pleasant Hearth Indoor Fireplace, make sure the control knob is fully pressed in and held for at least 30 seconds after the ODS/pilot lights. Also, ensure the equipment shutoff valve is fully open and the thermocouple connection is snug (hand tighten, then ¼ turn more). If the problem persists, the thermocouple may be damaged and need replacement or the control valve may be damaged, so contact customer service.
What to do if my Pleasant Hearth Indoor Fireplace sparks but doesn't ignite?
If, when you press the ignitor button on your Pleasant Hearth Indoor Fireplace, there is a spark at the ODS/pilot but no ignition, ensure the gas supply is turned on and the equipment shutoff valve is open. Fully press in the control knob while pressing the ignitor button. If there's air in the gas lines from a recent installation, continue holding down the control knob and repeat the igniting operation until the air is removed. Also, check that the control knob is in the PILOT position. If using propane, ensure the gas supply isn't depleted. If the ODS/pilot is clogged, clean it or replace the ODS/pilot assembly.
Why won't the burner light on my Pleasant Hearth Indoor Fireplace after the pilot is lit?
If your Pleasant Hearth Indoor Fireplace burner(s) does not light after the ODS/pilot is lit, the burner orifice may be clogged. You can clean the burner orifice. In other cases, you should contact customer service or your gas supplier.
Why is there a delay when my Pleasant Hearth Indoor Fireplace burner ignites?
If your Pleasant Hearth Indoor Fireplace has a delayed ignition of the burner(s), the manifold pressure may be too low, or the burner orifice may be clogged. Contact your gas supplier to check the manifold pressure or clean the burner orifice.
What causes burner backfiring in my Pleasant Hearth Indoor Fireplace?
If the burner is backfiring during combustion in your Pleasant Hearth Indoor Fireplace, the burner orifice may be clogged or damaged, the burner may be damaged or the gas regulator could be damaged. You can clean the burner orifice. For other issues, contact a dealer or customer service, or replace the gas regulator.
Why is there condensation on the windows when I use my Pleasant Hearth Indoor Fireplace?
If you notice moisture or condensation on the windows when using your Pleasant Hearth Indoor Fireplace, it could be due to not enough combustion/ventilation air. Refer to the “Air for Combustion and Ventilation” requirements.
Hazard warning for fire, explosion, and asphyxiation.
General safety advice on storage, use, and supervision.
Information on carbon monoxide poisoning symptoms and risks.
Steps to follow if a gas leak is detected.
Importance of fresh air and ODS system function.
Importance of adequate indoor air for combustion.
Classifying spaces for ventilation needs.
Worksheet to determine space type for ventilation needs.
Comparing space support vs. appliance usage.
Solutions if the space is confined.
Minimum clearances to combustible materials.
Warning about grounding plug for blower.
Installation must be by a qualified technician.
Prohibitions on installation locations and clearances.
Diagram showing minimum clearances to combustible material.
Maintaining minimum clearances to combustibles.
Gas connection must be done by a qualified technician.
Need for an external regulator, not supplied.
Checking all connections for gas leaks.
Warning about incorrect log positioning causing property damage.
Caution about yellow flames contacting logs causing soot.
How to test gas piping and connections for leaks.
Procedures for pressure testing gas supply piping.
Procedures for pressure testing heater gas connections.
Critical safety instructions before lighting the appliance.
Lighting steps specific to 32-series models.
Step-by-step guide for lighting the pilot and burner.
Instructions for using the remote control.
Identifying correct vs. incorrect pilot flame patterns.
Procedures for turning off gas to the appliance.
Safety feature for transmitter range.
Troubleshooting common issues with the remote system.
Using the thermostat for temperature control.
Procedure to pair transmitter with receiver.
Caution to turn off unit and let cool before servicing.
Critical warning and procedure for gas leaks.
Issues when ODS/pilot lights but flame goes out.
Issues when burner does not light after ODS/pilot.
Safety warnings before servicing.
Issues causing delayed burner ignition.
Causes and solutions when heater shuts off (ODS).
Problems and solutions when ignitor has no spark.
Causes and solutions for gas odor during combustion.
Problems and solutions when ignitor sparks but no ignition.
Details of the two-year limited warranty.
Owner's responsibilities for operation and maintenance.
List of items and conditions not covered by warranty.
Conditions that will void the warranty (e.g., lack of maintenance).
Disclaimer on other warranties and liability for damages.
Procedure for handling warranty claims.
Instructions for registering the product warranty.
Instructions for filling out and mailing the warranty card.
General| Model | VFF-PH20LPB |
|---|---|
| Fuel Type | Propane |
| BTU Output | 20, 000 BTU |
| Log Material | Ceramic Fiber |
| Vent-Free | Yes |
| Warranty | 1 Year Limited |
| Type | Fireplace |
| Heating Area | 1, 000 sq ft |
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