SYMPTOM POSSIBLE
REASON
LED
STATUS
ACTION TO RESOLVE
ISSUE
continued
Vehicle Location
and Health Data
are not updating
after Plug-In has
been on the
vehicle while the
vehicle is in ON
position for 5+
minutes
Device not
detecting
ignition ON
GPS LED:
any
Cellular
LED: any
See the GPS and Cellular
connectivity guidance above.
GPS LED:
not
illuminated
Cellular
LED: not
illuminated
1. Turn the vehicle to OFF
position, wait 15 seconds,
turn the key to ON
position and wait 1
minute. Recheck location
status and LED
indicators. Repeat twice.
2. While the key is in ON
position, hold the reset
button for 13 seconds.
Then wait 1 minute.
Recheck the LED status.
3. Unplug the Plug-In for 30
minutes. Plug back in,
wait 2 minutes, key
ignition OFF for 15
seconds, then back ON,
wait 1 minute and retry
activation.
23
RIDE COMMAND+ TROUBLESHOOTING
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